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ConnectWise Cloud Backup™ for SaaS Data
The most intelligent solution for data protection to streamline onboarding, increase visibility, and strengthen protection across Microsoft 365 environments.
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EXPERIENCE
Scalable Microsoft 365 backup and business continuity
Protect Microsoft 365 data
Comprehensive protection for Exchange, OneDrive, SharePoint, Groups, Teams, Entra ID, and Planner.
Scalable monitoring and automation
Gain actionable insights with advanced monitoring and reporting capabilities. Automate onboarding and offboarding at scale using Entra ID Groups Management.
Secure cloud-to-cloud backup
Secure Azure Storage with up to six snapshots per day. Certified compliance and adherence with regulations such as HIPAA, GDPR, NIS2, and Essential 8.
Cloud app data migration
End-to-end automation for migrations from Exchange to Microsoft 365, as well as tenant-to-tenant migrations.
Frequently Asked Questions (FAQs)
How is ConnectWise Cloud Backup licensed, and how do bundled Azure storage and retention options factor into cost planning?
Licensing is per protected Microsoft 365 user. Plans bundle in Azure Storage and up to six backups per day, and ample storage. Instead, size RPO and retention to business and compliance needs.
Which Microsoft 365 data protection workloads are fully covered (Exchange, OneDrive, SharePoint, Teams, Planner, Groups, EntraID), and where are the edge cases?
Coverage includes Exchange, OneDrive, SharePoint, Teams, Planner, Groups and EntraID. Edge cases generally involve third‑party app data or unusually large/locked items subject to Microsoft API constraints.
With up to six snapshots per day, how should we set RPO targets for different customer profiles?
Most MSPs set standard RPOs between 4–24 hours depending on risk. You can use up to six daily snapshots for high‑change users (finance, sales) and fewer for low‑change roles to balance cost and recovery speed.
Which restore modes does Cloud Backup support (bulk, granular, point‑in‑time, cross‑recovery), and are Teams/SharePoint structures preserved?
You can restore bulk or single items, perform point‑in‑time recovery, and cross‑recover across accounts. Teams and SharePoint structures (sites, libraries, channels) are preserved to keep context intact.
How does Entra ID group‑based onboarding/offboarding automation reduce admin time in Cloud Backup?
Tie protection to Entra ID groups so new hires are protected automatically and leavers are de‑scoped per policy, without manual license chasing.
How do delegated authentication and self‑service portals fit a zero‑trust model for Microsoft 365 backup?
Delegated auth limits permanent credentials in play, and branded self‑service portals let end users perform safe restores without elevated tenant‑wide rights.
Which compliance frameworks does Cloud Backup help us document for audits?
Cloud Backup aligns to common frameworks including HIPAA, GDPR, NIS2, and Essential 8, and provides exportable reports that demonstrate retention, access controls, and restore testing for auditors.