ConnectWise Dedicated Technician™

Active directory Administration, Office 365 Administration, Server management, Backup & Storage Management: Acronis Cyber Protection, Connectwise Automate, Remote Tools: ConnectWise Connect, Quick Assist, LogMein, TeamViewer, AnyDesk & Zoho, Firewall Management, Printer Troubleshooting, Ticket Management Tools : Service Now, Microsoft ASD & Microsoft RAVE. Customer Handling, Team Management, Ticketing Tools: Service Now, ConnectWise Manage, Microsoft ASD & Rave.

Install Complex software and hardware, Exchange Online and On-Premises, Datto, Sentinel, IT Boost, Acronis, and Windows Server Backup, ConnectWise Manage, Server Monitoring, Familiar with windows 7,8 and 10, Cisco Meraki, VPN, LAN and Network Diagnoses, VMWARE and HYPER-V, RMM, Automate, O365 Admin Center, ACTIVE DIRECTORY, Webroot Client and hudu

• Active Directory, Windows Server 2003 to 2022, O365 , Hyper V, VMWare, Azure, Backup – Storage craft, Acronis, Veritas, Ticketing tools - Autotask, ConnectWise, Manage, ServiceNow, HPSM, ConnectWise ITS 247, Automate and Control, Server Monitoring, Antivirus and Firewall - Sentinel One, Webroot

Active directory Accounts and Mailbox, creation – Complete user management,Intune Administration, Exchange Admin center, O365 Admin Center,Complete onboarding/offboarding process,Installing and configuring network/standalone printers,Desktop/Laptop – Hardware and Software troubleshooting including Windows drivers and 3rd party applications,Cellphone Enrollment in Airwatch/In-Tune

O 365 Administration, MS Exchange Administration, Screen Connect, Connectwise Automate, Connectwise Manage, VPN (CiscoAnyconnect Administration), Bitlocker Administration, Customer IO Configuration, Connectwise Control, Active Directory, Exchange administration, Servicenow, Webroot Management Console, Sendgrid Administration, Mandrill Administration, Okta Administration, DNS Records Configuration

Active directory. MS Exchange. Google Admin. Office 365 Admin. Remote Desktop / Citrix. ConnectWise Manage. ConnectWise Assist. ConnectWise Automate. Onsip, Proofpoint. Appriver. Process new and aging tickets. Desktop/Laptop (Windows/Mac). Hardware and Software troubleshooting. Windows drivers and 3rd party applications. RSA client setup. IOS and Android devices for MFA. IOS and Android devices for Intune Company Portal Access.

Office 365 admin, Server Monitoring (All server issues), ConnectWise NOC Portal, Active Directory, DNS, DHCP, Backup issues, Server rebooting, Virtual Machine, Hyper V, Physical Machine, ITIL Framework, Technical desktop support Troubleshooting, Windows Patching, SCCM, Service Now, BMC Remedy, CMS supervisor, Report Generation, Managing teams roaster

• Microsoft Azure, Active Directory, M365/ O365, VMWare, Windows Server/ Client, Group Policy Management, Backup, Azure AD connect, AV, Application Management