Position ID L3-03574
WORK EXPERIENCE
Technical Support-L3 Partner Engagement
ConnectWise
June 2023 - Present
Mumbai
Achievements / Tasks
· Working on an Office365 administration task, Antispam management.
· Working on ISM alerts, related to O365, Azure, Domain, Network switch, and firewall devices.
· Working on Kaseya (Remote management, Alert monitoring, Script management tools).
· Increased server capacity by 40% through effective virtualization strategies using VMware and Azure without additional hardware investments.
· Intune management- Administering deployment of policies to company owned/ BYOD devices.
· Administrating and finetuning backup using Veeam and Datto for On-premises and Cloud devices.
· Managing domain registrations, records, coordination, and administration tasks.
· Configuration and administration of cybersecurity solutions like Huntress and Zorus, Threat Locker.
· Windows patch management via Kaseya and Intune.
· Completed migration project from physical to VM and VM to cloud.
· Designing and implementing Active directory projects.
· DNS and GPO management.
· File server management local and SharePoint.
· Managing Azure portal for users, VM, NSG, ER, LB, backup, and app management.
· Executed Powershell script for VMware, Active directory, Exchange.
· Working on Sonicwall and Fortinet firewall device, working with ISP for any network outages.
· Deployment and management of VDI/VDA with Azure, VMware Horizon and Citrix.
· Working with monitoring tools for network and server devices using Nable and Auvik.
RMM Tools
· Monitored health and performance of Windows, macOS, Linux systems, and network devices.
· Managed OS and third-party patching to maintain security and compliance.
· Executed advanced remote tasks using scripting.
· Generated and analyzed reports on endpoint health, patch compliance, and key performance metrics.
ConnectWise ScreenConnect
· Initiated and managed remote support sessions with end users.
· Guided users through connection processes using session codes or links.
· Performed basic troubleshooting while maintaining effective communication.
· Adhered to security protocols, including authentication and permission management.
Assistant Consultant
TATA Consultancy services
January 2014 – January 2022
Mumbai
January 2022 – June 2023
Austria
Achievements / Tasks
· Advanced AD experience, administration, and migration
· AD user management
· DNS and GPO management
· Windows server management
· File server management
· Patch management using WSUS and SCCM
· Managing virtualization using VMware, Citrix Xenserver, Citrix VDI solution, Hyper-V
· VMware SRM management
· Implemented VMware VR solution.
· Hyperconverged technology with Nutanix
· Managed upgrading and patching ESXI host using Nutanix single click upgrade.
· Managing Windows and NLB clustering
· Managing Azure portal for user, VM, NSG, ER, LB, backup, and app management
· Citrix desktop management
· Basic knowledge of PS scripting
· Basic O365 administration and management
· Basic Networking
· Managing public key infrastructure
· SDDC migration project.
· Migrating servers from physical to VM and VM to cloud.
· Coordinating with OEM for technical issues.
System Engineer
CMS Infosystems LTD
May 2012 – January 2014
Mumbai.
Achievements / Tasks
· Installation of Windows server/desktop OS.
· Worked on Windows server OS upgradation.
· Managing AD user management
· Managing Exchange user management.
· ACL management
· File server Quota management
· Monitoring backups
· Tape inventory management
· Managing windows patch management- WSUS
· Windows server backup and restore management.
· Providing L3 Desktop support
Desktop Support
Accel Frontline Limited
May 2010 – January 2014
Mumbai
Achievements / Tasks
· Providing L2 desktop support
· Installing and configuring desktop applications
· Configuring outlook and communicator accounts
· Mobile device configurations
· L1 Network support
· Setup and configuration of new assets to clients
· Setup and configuration of Handheld devices
· Troubleshooting issues for Handheld devices
· Troubleshooting issues on applications installed in the client’s environment.
· Troubleshooting OS related issues
· Installation of local & network printers
· Configuration of printers on client systems
· Troubleshooting printer related issues
· Troubleshooting hardware related issues for desktops
· Maintaining, updating and managing the inventory of assets at client locations
SKILLS
On-Premises Active Directory Domain Services, ConnectWise RMM, Service now, ConnectWise ScreenConnect, Kaseya RMM, Azure Entra ID, M365 administration, Microsoft Defender for Endpoint/Cloud/XDR, Intune management, Group Policy management Console, AD-Integrated DNS, Network Monitoring, Virtualization: Vmvare vSphere, Hyper-V, Scale, Veeam Backup and Replication, PowerShell scripting
CERTIFICATIONS
Microsoft Certified: Azure Administrator Associate
Certification number: I419-2510
Microsoft Certified: Azure Fundamentals
Certification number: H561-2461
Microsoft® Certified Solutions Expert: Cloud Platform and Infrastructure
Certification number: G968-0014
Microsoft® Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Certification number: E147-5434
ITIL Foundation certificate V3
Certification number: 4862455.20200172