WORK EXPERIENCE

Technical Support-L2 Partner Engagement Dedicated Tech

ConnectWise

January 2023- Present

Mumbai

Achievements / Tasks

·        Working on the NOC tickets as single Engineer looking into the issue (Servers, Patching, Endpoints, Cisco Meraki firewall, P1 issues)

·        Recently started working on migration of Datto agents to Axcient portal

·        Working on the client’s products CIPP used as an Office 365 (User mailbox, creation, Licensing, Mail flow, Shared mailboxes)

·        Working on product Drop Suite and Backup Radar

·        Adding the user to Drop Suite for the backup and checking it first in CIPP if use is active

·        Working on Liongard Product (M365 Inspectors, RMM Continuum

·        Handling Vendors call, going on NOC call every month.

·        Working on Mesh email filtering product

·        Working on SOC tickets

·        Working on Huntress SOC issues

·        Projects: Migration of Axcient backup, Liongard Inspectors, 

·        Product Owner for: Axcient Backup and Huntress SOC

·        Started working on IT Glue Project- Updating all the client’s details from Drop box to IT Glue (134 clients.)

·        Updating the DSM software in Synology NAS for the

·        Rebooting the server weekly and monthly as per the client requirements.

·        Updating Sentinels AV for the clients

·        Working on Server monitoring (overnight NOC)

·        Working on P1 issues (if the site is down, then check the ISP outage, if not then log into firewall and reboot the device)

·        Office 365 User managing

·        SonicWall- Updating the device to the latest firmware version.

·        Cisco Meraki- Updating the device to the latest firmware version.

·        Completed the Synology Project, updating all the devices to the latest DSM version.

 

Senior System Administrator

ITBY Design MSP

August 2018 - Jan2023

Noida Uttar Pradesh

Achievements / Tasks

·        Server Monitoring as a NOC Engineer

·        Working on Projects where need to take care of each clients Server by rebooting the server on monthly basis, checking event logs, backups, services, Antivirus Defender, and Sentinel issue.

·        Working on Backups- Datto Backup, Max Backup, Windows Server Backup

·        Handing AV defender issue of the servers for the clients

·        Handling complete infra of the clients if the site is down, taking care of the firewalls by rebooting them and if the issue is now with the firewalls, then call the ISP to check if any maintenance is going on or any unplanned outage.

·        Handling disk full issue by running the disk cleanup scripts and if still showing full, log into the server to fix the disk issues.

·        Upgrading the firewall firmware to the latest version and adding network addresses for the client.

·        Working on Network Detective Reports

·        Managing VM and Hyper-V issues if any services are down

·        Checking the CM Ports in VM and Hyer-V

·        If the server is down and clients have IDRAC and Hyper-V, then log into the VM host powered off/on the Server from the host.

·        Adding and deleting employees in Active Directory

·        Applying group policy as per the client requirement

·        Adding new users and providing License in O365

·        Disable the user account in Active Directory

·        Providing Shared Mailbox in O365

·        Removing from the Distribution list in O365

·        Rebooting the switch

·        Basic handling tasks in Azure- VM’s, Disaster Recovering, Autoscaling, Backup, Databases, Azure Active Directory (taking care of Users, Roles, Policy)

·        Upgrading the WAP devices by logging into Cisco Meraki and UNIFI Portal

 

Senior Analyst

HCL Technologies LTD

March 2014– August 2018

Noida, U.P..

Achievements / Tasks

·        Working as Retail Desktop Engineer

·        Engineer for Retail Client Staples (handling Server issue, Hypercom issue and the Store opening and closing issue)

·        Handling escalations

·        Product Pricing issue

·        O365 User Management

·        Working as a Shift lead handling 20 employees of team

 

 

 

SKILLS

 Server Monitoring (All server issues like-rebooting the servers, AV scripts, disk issues scripts, Firewall Issues), Office 365, Datto, Axcient, Max, Acronis and Windows Server backup, Huntress and Liongard, Active Directory

 

 

CERTIFICATIONS

C language certified

Security Huntress cert

Economics of Cyber Crime Huntress

EDUCATION

Diploma in Software Engineering

NIIT

August 2007-August 2010

New Delhi