Position ID L3-00038
WORK EXPERIENCE
Technical Support-L3 Partner Engagement
ConnectWise
June 2007 - Present
Mumbai
Achievements / Tasks
Microsoft Exchange Server:
· Microsoft Exchange Server Administrator manages, configures, and secures an organization’s messaging environment, ensuring reliable email flow and high availability
· Server Maintenance: Monitoring, patching, and maintaining Exchange Server performance to minimize downtime.
· Mailbox Management: Creating, configuring, and managing mailboxes, distribution groups, and permissions.
· Mail Flow Management: Troubleshooting SMTP routing issues and monitoring mail flow.
· Manage client access like OWA, EAS, Outlook Anywhere, Active Sync
· Use of tools including the Exchange Admin Center (EAC) and PowerShell.
· Troubleshooting Exchange Database Dismount due to disk space exhaustion or service dependency failures.
· Troubleshooting Exchange DAG health by running test-replication health and resolving replication queue issues.
· Troubleshooting Exchange Certificate
· Executed Exchange server upgrades and Cumulative Update (CU) installations, troubleshooting failed update scenarios through service dependency validation and log analysis.
· Utilized Microsoft Remote Connectivity Analyzer to debug ActiveSync and OWA access
· Back Pressure issue & Resource Bottlenecks.
Microsoft O365 :
· Administered a global Microsoft 365 tenant users, managing licensing, global settings, and service health monitoring.
· Managed Azure AD (Entra ID) identities, including Group memberships, Service Principals, and Conditional Access policies to ensure secure resource access.
· Spearheaded a company-wide rollout of Multi-Factor Authentication (MFA) and Passwordless sign-in, decreasing account compromise incidents
· Managed complex eDiscovery cases and Content Searches for legal and HR departments, ensuring 100% compliance with data retention regulations.
Microsoft Entra Connect :
· Deployed Microsoft Entra Connect to synchronize identities across Active Directory environments.
· Utilized Microsoft Entra Connect Health to proactively monitor synchronization heartbeat, latency, and agent performance, reducing sync-related downtime
· Implemented Password Writeback to enable Self-Service Password Reset (SSPR) and Device Writeback to support Hybrid Azure AD Join for centralized device management.
· Done soft match and Hard Match.
Active Directory :
· Managing user accounts and security groups using ADUC
· Monitor AD replication and managed DNS/DHCP services
· Active directory backup and Restore (Authoritative & Non-authoritative Restore)
· Performed FSMO role transfer/seizure on domain controller.
· Troubleshooting Replication, DNS, DHCP, Time, removing failed DC (Metadata Cleanup), Promote / Demote DC
· Performed DHCP scope creation, IP address Reservation and Exclusions.
Desktop Support Engineer
EFunds International
Feb 2006 – June 2007
Powai, Mumbai
Achievements / Tasks
· L1/L2 troubleshooting of lotus domino related issues.
· Responsible for AD related requests such as User & Group Objects handling and management.
· Responsible for resolving Computer Slowness issues, frequent account lockouts etc.
· User’s and Service account’s Password management.
SKILLS
Microsoft Exchange Server, O365 Administration, Microsoft Entra Connect, Active Directory, ConnectWise RMM, ConnectWise ScreenConnect
CERTIFICATIONS
Microsoft 365 Messaging Admin Exchange
Office 365 Administration
MS-100, Microsoft 365 Identity and Services
MS-900, Microsoft 365 Fundamentals