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MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
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SASEZero trust secure access for users, locations, and devices
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Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
ConnectWise Dedicated Technician™
Available Technicians
Looking for some extra help? Filter by role and filter by skill set within the search field.
L3 Server Technician
L3-2646
• Windows Server Administration, Acronis Backup tool, Bit warden Web Vault, Windows Active Directory, VMware vSphere, VMware Horizon Client, Office 365, Synology Backup tool, Quest ARS Identity & Access Management, DNS, DHCP, DFS, ConnectWise Automate, Manage, Control
Tech-Available
L2 Jr Server Technician
L2-P01000
Install Complex software and hardware, Exchange Online and On-Premises, Datto, Sentinel, IT Boost, Acronis, and Windows Server Backup, ConnectWise Manage, Server Monitoring, Familiar with windows 7,8 and 10, Cisco Meraki, VPN, LAN and Network Diagnoses, VMWARE and HYPER-V, RMM, Automate, O365 Admin Center, ACTIVE DIRECTORY, Webroot Client and hudu
Tech-Available
L2 Jr Server Technician
L2-2838
• Active Directory, Windows Server 2003 to 2022, O365 , Hyper V, VMWare, Azure, Backup – Storage craft, Acronis, Veritas, Ticketing tools - Autotask, ConnectWise, Manage, ServiceNow, HPSM, ConnectWise ITS 247, Automate and Control, Server Monitoring, Antivirus and Firewall - Sentinel One, Webroot
Tech-Available
L2 Helpdesk Technician
L2-CL00220
Active directory.
MS Exchange.
Google Admin.
Office 365 Admin.
Remote Desktop / Citrix.
ConnectWise Manage.
ConnectWise Assist.
ConnectWise Automate.
Onsip, Proofpoint.
Appriver.
Process new and aging tickets.
Desktop/Laptop (Windows/Mac).
Hardware and Software troubleshooting.
Windows drivers and 3rd party applications.
RSA client setup.
IOS and Android devices for MFA.
IOS and Android devices for Intune Company Portal Access.
Tech-Available
L3 Server Technician
L3-P00885
VMWare vSphere 6.x/7.x, Windows Server Administration, Hardware Monitoring ILO/iDRAC, Incident Management, Service and change request management, ServiceNow, Remedy, ITIL process management, Hyper-V, HP/Dell Vendor Coordination
Tech-Available
L2 Jr Server Technician
L2-2879
• Server Monitoring, Office 365,Datto, Max, Acronis and Windows Server Backup, ConnectWise Manage,Autotask, ConnectWise Automate,Cisco Meraki, Service now ticketing tool, VMWARE and HYPER-V, N-ABLE, Email Filtering, Active Directory
Tech-Available
L2 Jr Server Technician
L2-P01165
Office 365 admin, Server Monitoring (All server issues), ConnectWise NOC Portal, Active Directory, DNS, DHCP, Backup issues, Server rebooting, Virtual Machine, Hyper V, Physical Machine, ITIL Framework, Technical desktop support Troubleshooting, Windows Patching, SCCM, Service Now, BMC Remedy, CMS supervisor, Report Generation, Managing teams roaster
Tech-Available