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EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Dark Web MonitoringIdentify and quantify unknown cyber risks and vulnerabilities
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Cloud App SecurityMonitor and manage security risk for SaaS apps
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SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
04/19/2022
ConnectWise Amplifies MSP Cyberattack Defense with Incident Response Service
New service provides MSPs with immediate access to cyber experts for faster remediation of security incidents
TAMPA, Fla. (April 19, 2022) – ConnectWise, the world’s leading software company dedicated to the success of IT solution providers, today announced a new service offering designed to help MSPs and their clients rapidly respond to attacks and recover from security incidents. The ConnectWise Incident Response Service provides direct, around-the-clock access to a team of expert cybersecurity analysts to provide immediate assistance to assess, contain and remediate threats to minimize impact and business disruption.
According to the 2022 ConnectWise MSP Threat Report, there was a 10-15% increase in ransomware incidents by quarter in 2021, with 56% of all incidents occurring in the second half of the year. When it comes to cyberattacks, preparation is the best prevention for MSPs that are increasingly becoming targets of threat actors. For MSPs and their clients that often lack resources to properly respond to incidents, the ConnectWise Incident Response Service provides an immediate life-line to skilled cybersecurity experts that accelerate incident resolution and help avoid mistakes that can be costly to business operations.
“With a talent shortage, more sophisticated threat actors and more technologies to protect, cybersecurity incidents can quickly overwhelm an MSP and their end client and jeopardize protection of their client’s critical assets,” said Raffael Marty, General Manager, Cybersecurity, ConnectWise. “Every second counts in a cyberattack, so having a team of security experts at a moment’s notice is a game-changing force multiplier for an MSP’s successful delivery of cybersecurity services. With this service, MSPs can confidently turn to ConnectWise to gain swift understanding and control of the situation to eradicate threats and prevent costly downtime.”
The ConnectWise Incident Response Service also aids in the recovery process with forensic examination of system data, user activity and artifacts of digital evidence to determine the extent of compromise and identify which threat actor might be involved. The ConnectWise Incident Response Service is available today to both ConnectWise partners and non-partners.
For more information, visit: connectwise.com/IncidentResponseService.
About ConnectWise:
ConnectWise is an IT software company that empowers Technology Solution Providers to achieve success in their As-a-Service business with intelligent software, expert services, an immersive IT community, and a vast ecosystem of integrations. The unmatched flexibility of the ConnectWise platform fuels profitable, long-term growth for our Partners. With an innovative, integrated, and security-centric platform, ConnectWise enables TSPs to drive business efficiency with business automation, IT documentation, and data management capabilities. And increase revenue using remote monitoring, security, and backup disaster recovery technologies. For more information, visit ConnectWise.