The Reactive Support Era Is Over: ConnectWise Platform Is Now Live, Empowering Partners in Journey to Predictive Intelligence

TAMPA, Fla. — July 16, 2026 – ConnectWise, the leading software and services company dedicated to the success of IT solution providers, announced the general availability of the ConnectWise Platform, the industry’s first purpose-built MSP System of Action for the era of Predictive IT.

The platform is live now, giving MSPs and IT teams a unified, AI-native operating model that connects the systems where service work happens every day — including ConnectWise PSA, ConnectWise RMM, ScreenConnect, ConnectWise SIEM, automation, orchestration, ConnectWise AI Agents, documentation, billing, backup and open ecosystem integrations — into one intelligent execution layer. 

For ConnectWise customers and their clients, this means AI is not sitting outside the business as another disconnected tool. It is embedded directly into the workflows, data and context that drive service delivery, helping teams improve how work is created, routed, resolved, documented, billed and measured. 

AI That Acts Where Work Happens

ConnectWise AI Agents are designed to work inside service operations, helping teams interpret requests, support ticket triage and routing, improve documentation, coordinate automation and drive more consistent execution.

For Starport Managed Services, that impact is already showing up across the service desk.

After adopting ConnectWise AI Agents, Starport’s Tier 1 service desk saw a 25% decrease in average time per ticket, a 28% decrease in escalations, a 40% decrease in average resolution time, and a 20% increase in daily tickets resolved.

That is where Predictive IT starts: improving today’s operations while building the data, consistency and automation required to anticipate issues, identify patterns and prevent repeat problems over time.

A Platform Shift, Not a Product Update 

The ConnectWise Platform brings together shared data, integrated workflows, native agentic AI, automation, orchestration and ecosystem connectivity so MSPs and IT teams can move from reactive support to intelligent execution. 

The timing matters. The global managed services market is projected to grow from $460.59 billion in 2026 to $705.22 billion by 2031, according to MarketsandMarkets. At the same time, the global artificial intelligence market is projected to grow from $375.93 billion in 2026 to $2.48 trillion by 2034, representing a compound annual growth rate of 26.6%, according to Fortune Business Insights. 

The Platform Era Is Open for Business

ConnectWise will continue expanding platform-native AI, workflow orchestration, intelligent agents and ecosystem integrations as partners advance from reactive service delivery to autonomous operations and predictive optimization.

The platform is live. The operating model is changing. The era of Predictive IT starts now. 

Learn more about the ConnectWise Platform, request a demo, calculate service desk ROI or assess Predictive IT readiness.

About ConnectWise
ConnectWise is the leading software company empowering managed service providers (MSPs) and information technology service management (ITSMs) with the technology that runs small and midsized businesses (SMBs) worldwide. With over 40 years of commitment to partner success, ConnectWise delivers innovative software, services, and an open ecosystem of integrations that drive growth. The ConnectWise Asio™ platform offers unmatched scale and AI-backed automation to provide a comprehensive technology stack for IT professionals, including PSA, RMM, cybersecurity, and data protection. Through events like IT Nation, ConnectWise fosters collaboration and knowledge-sharing across the IT community. Discover how ConnectWise is transforming the IT industry at connectwise.com.