Security-driven virtual recovery with x360Recover Virtual Office

In the ever-evolving landscape of cybersecurity, the gap between detecting a threat and recovering from its impact has historically been the most dangerous phase for any business. For managed service providers (MSPs), this “dead time” is where costs skyrocket, customer trust wavers, and the pressure on technicians reaches a breaking point.

Today, we are changing that narrative. We are thrilled to announce the upcoming release of ConnectWise Platform-driven virtual recovery for x360Recover, a groundbreaking integration within the ConnectWise Platform. By bringing instant virtualization directly into the security operations workflow, we are closing the distance between incident response and business continuity.

The new standard: Platform-initiated recovery

For years, the industry has treated cybersecurity and data protection as two separate silos. You had your security tools, such as SIEM, EDR, and MDR, to find the bad guys, and your BCDR tools, such as x360Recover, to clean up the mess. The problem? Handing off an incident from a security alert to a recovery process often meant switching platforms, manual data entry, and precious hours lost in translation.

With our 2026 roadmap, we are moving beyond mere visibility. We are introducing management capabilities directly within the ConnectWise Platform. This means your SIEM alerts, EDR responses, and x360Recover restorations now live under one roof.

What is security-driven virtual recovery?

At its core, this feature is about ConnectWise Platform-initiated recovery in x360Recover Virtual Office. It allows a technician to trigger a robust incident response and restoration workflow without ever leaving the security dashboard.

Imagine a scenario where a SIEM alert flags a potential ransomware event. In the past, you would isolate the machine, then log into the separate x360Recover backup portal to find a clean recovery point. With this new release, you can:

• Detect the threat via SIEM or EDR alerts.
• Contain the incident by isolating the affected device.
• Recover instantly by virtualizing the protected system into a secure Virtual Office directly from the device action menu within the ticket or security dashboard.

Why this matters for SecOps and ITOps

The power of this integration lies in the “security trinity” of modern IT management: SIEM, EDR, and x360Recover. When these three solutions work together, the handoff between security and recovery becomes invisible.

1. Minimizing the cost of downtime

Downtime is not just a technical metric; it is a financial one. For a customer, every minute their employees cannot access their workstations is lost revenue. By using x360Recover Virtual Office in the backend, we enable instant virtualization. This allows users to be back up and running in a cloud-hosted virtual machine in minutes, rather than the hours it might take for a traditional restore.

2. Streamlining the incident response story

We are focusing heavily on the incident response story. This is not just another button on a security dashboard. This is a SecOps capability designed for the heat of the moment. When a ticket comes in, and a technician is looking at a compromised device, they now have a “device action” to virtualize that machine immediately.

This first use case is tailor-made for security incidents such as ransomware. If a user loses access because their machine is encrypted or isolated, the technician can spin up a virtualized version of that machine from a known good backup in the Axcient cloud.

3. Automated validation and safety

Security-driven virtual recovery does more than just flip a switch. It allows the technician to validate that the recovered machine is not infected before granting the user access again. While virtualization happens in the background, the technician can focus on other critical tasks. The platform will send a notification once the virtual machine is ready for use, removing the “pain of the wait” from the restoration process.

The technical edge: How it works

This integration is built natively into the ConnectWise Platform, using the high-performance capabilities of x360Recover and Virtual Office.

• Platform integration: Initially launching from the Security Dashboard, this feature will eventually expand to other screens and alerts across the platform.
• Virtual Office power: On the backend, we are leveraging Axcient’s Virtual Office. This means you get a full-scale virtual private cloud environment, complete with the networking and security controls you expect.
• Remote Access: To ensure the user can get back to work immediately, the front end uses ScreenConnect®. If you do not have ScreenConnect, we have built-in alternative access methods to ensure no one is left offline.
• Unified workflow: This is included in the DR automation workflows tab in the platform, ensuring that your recovery is not just fast, but follows a pre-defined, repeatable process.

Prerequisites for success

To take full advantage of security-driven virtual recovery, partners need:

• x360Recover for data protection.
• One of our supported security products, including EDR, Managed EDR, Microsoft Defender, or SentinelOne.
• The ConnectWise Platform to tie the experience together.

Looking ahead: The 2026 roadmap

General availability for this SecOps use case is only the beginning. This marks our first major use case, and this release focuses on the Security Dashboard and ransomware scenarios. It is the first step in moving from “connected visibility” to “embedded response.”

Our commitment to the ConnectWise Platform means we are not stopping at security.

• ITOps use cases: Coming later in 2026, we will expand these virtualization capabilities to standard IT operations. This means recovering from a hardware failure or a lost laptop will be just as seamless as recovering from a malware attack.
• Expanded triggers: Soon, you will be able to initiate recoveries from any event alert, whether it originates on the security screen, the backup dashboard, or a general system health alert.
• Increased automation: We are looking at ways to further automate the “identify-isolate-recover” loop to create a hands-off virtualization experience that truly scales for large MSPs.

Summary of key highlights

• Security incident resolution: Drive faster resolution for malware, ransomware, and other endpoint threats.
• Hands-off virtualization: Automation reduces the manual labor required by technicians during a crisis, and it lessens tool logins and pivoting to point solution portals.
• Tighter integration: A cohesive experience where tools talk to each other to remove friction.
• Reduced RTO: Eliminate the risk of delayed identification and slow recovery that leads to prolonged downtime.

MSPs rely on the ConnectWise Platform to provide a single, cohesive experience. By embedding x360Recover’s instant virtualization directly into the heart of the platform, we are giving you the tools to be a hero for your clients when they need it most.

See it in action

Want to see how this integration looks in the real world? Check out the demo:

ITN Demo - SecOps.mp4

This demo showcases the workflow from the moment an alert hits the Security Dashboard to the moment the user is back online in a Virtual Office. It is the future of data protection and security, and it’s here. We are excited to see how security-driven virtual recovery helps you protect your customers and grow your business with more confidence and less risk of downtime.

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