ConnectWise

ITSM software for IT departments

ITSM software that makes every IT hour count

Give more control for your IT team with fewer disruptions for your business. Find endpoint problems before users do, resolve issues remotely, and keep critical systems and data recoverable.

50,000+

IT pros trust their business to ConnectWise

6,500+

Third-party applications patched automatically

24/7

NOC and SOC coverage behind your team

ITSM tools for every IT role

Different roles, aligned IT delivery

From endpoint health to recovery readiness, you clearly see the work that needs attention.

Less uncertainty, more control

Know where endpoint risks remain, how employees are supported, and where recovery readiness stands.

  • Consolidate help desk, endpoints, security, and backup onto one contract
  • Retire the overlapping licenses nobody can account for
  • Report uptime, risk, and spend from one view

ITSM software capabilities

Start with what you need, add more as you go

Manage endpoints, support users, and recover critical systems. Add security, access control and ticketing as your needs change.

Case Study

The difference was immediate. Instead of juggling five different tools, our team could finally work in one environment. Productivity shot up almost overnight.”

More ways to respond

Extend your IT team's ticketing and security work with ConnectWise Expert Services™. 

Connect more of your IT operations

Automate routine work and give your team the information to act with tools that share data across IT operations.

Frequently asked questions

FAQs about IT department software solutions

Is ConnectWise suitable IT departments?

Yes. ConnectWise supports dedicated IT departments with ConnectWise RMM endpoint management, ScreenConnect remote support and access, and Axcient backup and recovery. Start with the work that matters now and turn on adjacent tools when needed.

How does ConnectWise help IT departments reduce manual work?

ConnectWise helps automate routine maintenance, monitoring, and recovery checks. ConnectWise RMM monitors endpoints, automates patching and repeat maintenance, and surfaces issues for technicians. ScreenConnect gives the team direct access for hands-on troubleshooting. Axcient automates backup verification and supports repeatable recovery workflows.

Can ConnectWise support more devices, users, and locations as our company grows?

Yes. Policy-based endpoint management, automation and remote support help a dedicated IT team apply consistent practices across more devices, users and locations. Teams can also update backup coverage and recovery plans as business requirements change.

What cybersecurity features does ConnectWise offer for IT departments?

ConnectWise offers capabilities for prevention, detection, response, and recovery. ConnectWise RMM helps reduce vulnerabilities through automated patching and endpoint monitoring. ScreenConnect provides secure remote support and access. Axcient delivers immutable backups and verified recovery to strengthen ransomware resilience.

ConnectWise EDR, Managed EDR, and SIEM are also available for threat detection, monitoring, and response. 

How does ConnectWise help IT teams support remote and hybrid employees?

ScreenConnect lets technicians support employees and access unattended systems remotely. ConnectWise RMM provides device visibility and policy-based maintenance across locations. Axcient protects critical systems and cloud data, giving teams recovery options when systems or services become unavailable.

Can ConnectWise support IT teams in regulated industries?

ConnectWise tools can help teams maintain and documents IT controls relevant to audits and insurance reviews, including patch reporting, controlled access, immutable backups and recovery testing. Compliance depends on your requirements and implementation; no certification is implied.

What is IT service management (ITSM) software and what does it do?

IT service management (ITSM) software helps organizations deliver, manage, and improve IT services. Typical capabilities include incidents, requests, assets and change management. ConnectWise offers endpoint operations, remote support, recovery, and PSA ticketing. Evaluate the capabilities you need against your organizations service management requirements.

What is the difference between ITSM, a service desk, and a help desk?

ITSM describes the broader management of IT services. A service desk coordinates user requests and communication. A help desk focuses on resolving immediate technical issues. Organizations may use “service desk” and “help desk” interchangeably, so clarify purpose with your organization.

Make every IT hour count

Walk through the ConnectWise tools that fit your environment.