-
EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
-
SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
-
Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
-
Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
-
Cloud App SecurityMonitor and manage security risk for SaaS apps
-
SASEZero trust secure access for users, locations, and devices
-
SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
-
Policy ManagementCreate, deploy, and manage client security policies and profiles
-
Incident Response ServiceOn-tap cyber experts to address critical security incidents
-
Cybersecurity GlossaryGuide to the most common, important terms in the industry
Features
Basic
Standard
Premium
Email support
24/7 community forum access
24/7 online documentation access
24/7 chat support
ConnectWise administrator required*
Remote support
Outbound phone support
Inbound phone support
Limited API support hours
Discounts on identified services
Features
Basic
Standard
Premium
Dedicated premium services manager
Quarterly support review
Business Transformation Audit report review*
New release reviews with team
Features
Basic
Standard
Premium
Support days
Weekdays
Weekdays
All
Support hours
8:00AM - 5:00PM
24
24
Holiday support
Faster Service Level Objectives response time