ConnectWise Support

We're here to help you along the way
Customer service & communities

Features

Basic

Standard

Premium

Email support

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24/7 community forum access

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24/7 online documentation access

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24/7 chat support

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ConnectWise administrator required*

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Remote support

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Outbound phone support

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Inbound phone support

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Limited API support hours

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Discounts on identified services

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Features

Basic

Standard

Premium

Dedicated premium services manager

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Quarterly support review

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Business Transformation Audit report review*

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New release reviews with team

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Features

Basic

Standard

Premium

Support days

Weekdays

Weekdays

All

Support hours

8:00AM - 5:00PM

24

24

Holiday support

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Faster Service Level Objectives response time

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