ConnectWise Pricing Support
We're here to help you along the way.
Features |
Basic |
Standard |
Premium |
| Email support | Weekdays | Weekdays | All |
| 24/7 community forum access | ✅ | ✅ | ✅ |
| 24/7 online documentation access | ✅ | ✅ | ✅ |
| 24/7 chat support | ✅ | ✅ | ✅ |
| ConnectWise administrator required* | ✅ | ✅ | ✅ |
| Remote support | ✅ | ✅ | |
| Outbound phone support | ✅ | ✅ | |
| Inbound phone support | ✅ | ||
| Limited API support hours | ✅ | ||
| Discounts on identified services | ✅ |
*Contact must complete Administrator course work in order to submit tickets
Features |
Basic |
Standard |
Premium |
| Dedicated premium services manager | ✅ | ||
| Quarterly support review | ✅ | ||
| Business Transformation Audit report review* | ✅ | ||
| New release reviews with team | ✅ |
Features |
Basic |
Standard |
Premium |
| Support days | Weekdays | Weekdays | All |
| Support hours |
8:00AM - 5:00PM |
24 | 24 |
| Holiday support | ✅ | ||
| Faster Service Level Objectives response time | ✅ |