Your support begins and ends with your help desk. From a simple call to reset a password to more complex issues, there’s a lot of pressure to keep your help desk efficient and ready for whatever your clients send their way. With ConnectWise Manage Help Desk, achieve complete support clarity to keep your techs booked and busy, dispatch the right people to the right projects, and ensure no ticket goes unnoticed.
Explore the help desk features of ConnectWise Manage
Don’t miss a single support request. No matter how your customers reach out to you for assistance—via phone, email, or live chat—ConnectWise Manage Help Desk captures and documents all customer ticket requests and related interactions.
Dispatching holds the key to creating order when it comes to managing resources. ConnectWise Manage Help Desk provides total visibility into service team availability, allowing you to quickly schedule their time, and prioritize their focus.
Gain valuable insights into time spent by your techs to help improve productivity. ConnectWise Manage Help Desk simplifies time entry to create accountability around where your support team is spending their time, also helping to expose inefficiencies so management can streamline workflows.
Your tech team’s productivity shouldn’t be tethered to the office. The ConnectWise mobile app provides 24/7/365 remote access to everything from scheduling to documenting work and tracking time, so your team’s efficiency in the field can continue to improve.
A sudden customer emergency can derail your entire service schedule if you’re not prepared. ConnectWise Manage Help Desk workflow simplifies the process by automating the escalation of service tickets, notifications, and team assignments so you always stay on track.
To make strategic decisions about improving your company’s service management, you need all the facts. ConnectWise Manage Help Desk’s service dashboards and reporting options provide data on ticket details, issue resolution times, and service team performance.
Achieve service excellence
With all your information stored in ConnectWise Manage, eliminate duplicate data entry, and keep all stakeholders — from management to techs — informed with up-to-date information at their fingertips.