“We manage more than 33,000 agents and multiple servers. We sought out to find a solution that balanced cost-effectiveness with functionality. We chose Datto RMM; however, we quickly discovered it had significant limitations. Specifically, it [Datto RMM] lacked the backing of a best-in-breed SOC that ConnectWise provides.”
“From our standpoint, we are going ‘all in’ with one partner, ConnectWise because we can continue to build our stack in an open ecosystem of integrations and simplify the product stack.”
Staying at the Forefront of IT innovation with ConnectWise
Since 2003, award-winning TechMD® IT services have been bringing enterprise-level productivity, scalability and cybersecurity readiness to SMBs (small to medium sized businesses) nationwide. Led by CEO and president, Kevin Blake, and backed by private equity, TECHMD is catalyzing growth through a mergers-and-acquisitions strategy.
“Our private equity backing necessitates that we make quick decisions. Time is money - and we don’t have time to spare. With everything we do, we need it to be seamless,” said Blake.
Through the strength of its ConnectWise partnership and commitment to adapting to new innovations to stay at the forefront of IT innovation; Empire-Builder TECHMD maintains a competitive position in the IT services landscape.
“We’ve been a Partner of ConnectWise for many years and use a variety of [ConnectWise] solutions in our tech stack.”
Blake continues, “the platform allows us to use certified integration vendors through an open ecosystem, like SentinelOne for security and Moovila for AI-enabled project management. There’s tremendous value with ConnectWise Asio™, a truly integrated platform that is reliable and allows us to scale; versus an API that could break at one side or the other.”
Making the Switch from Datto to ConnectWise RMM
ConnectWise RMM™ provides intelligent monitoring and alerting built into RMM and is a key driver of operational efficiency for Blake. This efficiency translates into significant cost savings and gives them the scalability they require given their strategic growth model.
“We manage more than 33,000 agents and multiple servers. We sought out to find a solution that balanced cost-effectiveness with functionality. Initially, we chose Datto RMM; but we quickly discovered it had significant limitations. It [Datto RMM] lacked the backing of a best-in-breed SOC that ConnectWise provides.”
With an 285-person team, TechMD faced the challenge of managing various tools and maintaining critical infrastructure. The transition to ConnectWise RMM was crucial for them to achieve improved scalability and better agent management.
“I’ve spoken to a few partners that are in my peer group that assume that utilizing ConnectWise RMM with 30,000 agents would be expensive and can’t scale. They are blown away when I share the success we are having [with RMM]. When I add that it comes with incredible support and is built on a platform that positions us for the future, I can dispel that myth rather quickly.”
TechMD’s transition from Datto RMM to ConnectWise RMM exemplifies the importance of evaluating scalability, cost, and efficiency when choosing an RMM solution. The switch to ConnectWise RMM immediately resulted in reduced noise in their service teams.
“The integration with ConnectWise’s Security Operations Center (SOC) services streamlined agent issue resolution. We were able to reduce a lot of noise for our technicians.”
Blake continues, “having our service team log into multiple servers isn’t good business practice, nor is it scalable. The platform and the SOC have played a pivotal role in helping us provide better service through automated tasks and streamlined operations.”
A Next-Gen Solution for MSPs: ConnectWise Asio™
Blake referred to ConnectWise Asio™ as a ‘Next-Gen Solution’.
“From our standpoint, we are going ‘all in’ with ConnectWise as a Partner, and with Asio™. We continue to grow rapidly, building our tech stack with new automation tools like ConnectWise RPA™, ConnectWise Sidekick™, and leveraging the open ecosystem of integrations.”
ConnectWise’s commitment to R&D on the Asio platform provides confidence. ConnectWise is a reliable Partner that keeps integrations tight to reduce worries, ensure seamless operations and simplify management.
“There’s tremendous value in having one reliable Partner. We are keenly aware of the investments being made, the continuous innovation and the open communication about what lies ahead. We are excited about the roadmap for Asio™.
The world is moving faster than ever before, and the shape of the technology landscape is hard to predict. But Blake leaves MSPs with this advice:
“As you grow and as you accelerate you need a tool that doesn't have a ceiling height. The scalability factor is important and to ConnectWise Asio™ is a pathway to the future. The time is now to invest in your future.”
