Backup and Disaster Recovery Solutions (BCDR)
Protect your reputation and revenue stream with disaster recovery software solutions.
Overview + Benefits
What can BCDR do for you?
When your client’s data goes missing, the clock starts ticking—and every second counts. With BCDR, you can avoid downtime and disruption for your clients with our secure backup and disaster recovery (BDR) solution. Supported by automation and our 24/7/365 NOC services, BCDR keeps your client’s data safe and protects your reputation.
Manage and monitor BCDRs through a single pane
Simplify your backup processes by integrating 3rd party backup solutions on a single management console. View and monitor your client's on-prem, cloud, or SaaS workloads with the ConnectWise Asio platform.
Save time and resources
Our NOC Technicians are available 24/7/365 to help you manage the day-to-day monitoring and troubleshooting of customer backups and assist in the backup disaster recovery process when needed, increasing your capacity to generate service revenue.
Free technicians from backup focus
Enable internal technicians to focus on clients, billable projects and high-level priorities. When you reduce backup-related tasks by up to 90%, you eliminate the need to dedicate headcount to technicians with specialized backup skills.
Add multiple BCDR offerings
Offer clients customizable BDR options to fit any budget. Scale your cloud, hybrid, or on-premises services while providing peace of mind to safeguard critical data and restore business operations in minimal time.
Protect SaaS data against ransomware
Secure SaaS data at rest, in transit, or in the cloud with localized and cloud virtualization and block-level encryption to provide the ultimate failsafe against malicious attacks.
Explore our BCDR solutions
ConnectWise Partner Program
Whether you’re just starting to build your BCDR practice or need to jumpstart your efforts, the ConnectWise Partner Program is here to help. As a ConnectWise BCDR partner, you’ll get exclusive access to marketing and sales resources, go-to-market strategy, a world-class partner portal, and more.
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Frequently Asked Questions (FAQs)
During an incident, what parts of the backup disaster recovery workflow does the 24/7/365 NOC own vs. what stays with our team?
ConnectWise NOC Services handles continuous monitoring, alert triage, failed‑job remediation, and after‑hours escalation, whereas your team retains client communication, approval to failover, business‑specific runbook decisions, and any on‑site work. The handoff follows your runbook, so escalations and approvals are clear and auditable.
How do we set RPO/RTO standards across mixed BCDR deployments (cloud, hybrid, or on‑prem appliances) without creating reporting silos?
You can define targets once and manage them centrally in the ConnectWise Platform using the Backup Dashboard to normalize status across vendors (Acronis, Axcient, Datto, Veeam, etc.). This gives you unified views and exception reporting regardless of whether a workload is protected by x360Recover, Cloud Backup, or another supported tool.
What automation exists in your BCDR stack for backup verification and DR runbook testing to help document recoverability?
BCDR solutions from ConnectWise support automated verification on each platform (e.g., scheduled boot or restore checks and integrity tests) and scheduled periodic DR runbook exercises. For BCDR appliances, you can virtualize systems in the cloud to test recovery; for SaaS data, schedule point‑in‑time restores into a sandbox and export reports from the console for auditors.
How is data encrypted and isolated across BCDR solutions to protect against ransomware while keeping multi‑tenant key management simple?
Cloud and SaaS backups are encrypted at rest and in transit, and support immutability/air‑gapped storage where applicable. Access is controlled with role‑based permissions and MFA. You manage tenant‑level access centrally rather than juggling per‑device keys, and audit logs provide a full trail of actions.
Can we combine x360Recover, x360Cloud, and Cloud Backup for Microsoft 365 under one BCDR practice and still keep centralized alerts and reporting?
Yes. the ConnectWise Platform unifies these tools and leading third‑party backups into a single monitoring and reporting view, so you can standardize alerts, SLA dashboards, and ticketing regardless of vendor.
What enablement comes with the ConnectWise Partner Program to help us build a profitable BCDR service line quickly?
The ConnectWise Partner Program provides marketing and sales guidance, ready‑to‑use campaign assets, live/on‑demand demos, and educational courses via ConnectWise University to help partners learn, grow, and drive profitability.