Expert MSP Support and Help Desk Services
When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits.
ConnectWise Integrated Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues. For more detailed work, our services include highly-trained individual techs to pick up the slack and fill in the gaps of your in-house staff. Plus, our consulting services can help your team tackle the challenge of tough projects.
Integrated Services Solutions
On-demand technical expertise
Your techs are good at what they do, so let them shine. ConnectWise Project Assistance supplements their hard work by taking on ad-hoc projects during business hours, after hours, or on weekends, freeing your team to do what they do best.
Dedicated tech services
You already know that a good tech is hard to find. ConnectWise takes the pressure of hiring full-time talent off your shoulders with ConnectWise Dedicated Technician™. We’ll learn the ins and outs of your business and jump into projects your in-house team doesn’t have the time or skills to do.
Help desk services
Business and revenue growth goals always exist, but having the talent and resources to keep up with the new workload is time-consuming and expensive. Maintain the high-quality service your clients depend on and take on new clients. The fully-staffed help desk takes the daily tech support burden off your in-house staff so they can focus on high-value, business-growing projects.
Network Operations Center
Behind the scenes, a lot goes on to keep your clients running—from network monitoring and system upgrades to patch management and more. That’s where the ConnectWise NOC takes over. Our NOC allows you to scale your business with the help of a team of specialized technicians that pick up the slack as you grow your business. The ConnectWise NOC is available with ConnectWise RMM™.
Security Operations Center
Cybercriminals don’t take a day off, and neither does the ConnectWise Security Operations Center (SOC). Our global SOC monitors, detects, and mitigates cybersecurity threats to ensure ongoing protection. Instead of taking the risk of tech burnout, rely on a team of certified cybersecurity analysts and cutting-edge threat intelligence tools to manage your cybersecurity monitoring 24/7. The ConnectWise SOC is available with ConnectWise Cybersecurity Management and ConnectWise Co-Managed SIEM™.
It’s no secret that skilled techs are hard to find. Unemployment rates in IT are at historic lows. To make matters worse, when a tech gets a little on-the-job experience under their belt, they’ll jump ship. They’re in demand, and they know it. If the entrance to your tech team is like a revolving door, the constant change leads to inconsistent support, and your clients will notice.
With ConnectWise Integrated services, hiring, training, and retention will be one less thing you have to worry about. Our fully-staffed teams and individual techs offer a deep bench of IT talent. Whatever resources you need, our techs are ready to jump in. Each tech is up to date on the latest industry trends and software solutions, so there won’t be an issue your clients bring up that our techs can’t fix.