Technical Support - L2 Partner Engagement Dedicated Tech
Position ID L2-03128
WORK EXPERIENCE
Technical Support-L2 Partner Engagement Dedicated Tech
ConnectWise
February 2023 - Present
Mumbai
Achievements / Tasks
· Worked in Active Directory Administration (ADDS, File Server, Group policy Management etc.)
· Office 365 Administration (Microsoft Teams, Exchange Online and SharePoint)
· Handling issues related to low memory, high CPU on Windows servers and Desktops
· Worked with PowerShell command lines
· Documented intensive troubleshooting or known issues on IT Glue
· Reviewed Spam and Phishing email Tickets and created mail flow rules to avoid such emails in future
· Fixed Outlook Client issues
· Patched computers with the Latest Updates
· Offboarding and On-boarding users
· Server Monitoring and fixing RMM tickets related to Disks space, Performance, Clock Drifts etc.
· Managing Conditional access on Azure AD
· Blocking and unblocking websites on OpenDNS as per user’s request
· Managed complete office 365 including User’s Management, Groups, mailboxes, permissions etc. in a Hybrid environment
Sr. Advisor, Technical Support
Concentrix (Active Directory - Microsoft Project)
Jan 25, 2022 – Jan- 31, 2023
Gurgaon
Achievements / Tasks
· Worked in Microsoft support (EPS – Active Directory)
· Monitoring DC health and issue related to Active directory
· Windows Server administration (ADDS, File server, Group Policy Management)
· Performed migration of File Server
· Worked on issues related to Domain Controllers, Authentication (Kerberos and NTLM), FRS & DFSR, User Profiles, Accounts lockouts, DC Promotion and demotion, AD Replication, Group policies, Permission issues, Windows Time, DNS etc.
· Worked on Windows Servers between 2008 to 2022.
· Handling issues related to Domain controllers, Windows Servers, Client Machines and their monthly security updates.
· Worked on log analysis like Gpsvc.log, Netmon trace, Event log, Debug logs, Dcpromo.log etc.
· Root cause analysis for issues related to Active directory.
Technical Consultant
Wipro (Exchange Online – Microsoft Project)
March 20, 2017 – March 21, 2019
Mumbai.
Achievements / Tasks
· Worked On issues related to Office 365
· Office 365 Administration (Microsoft Teams, Exchange Online and SharePoint)
· Worked with PowerShell command lines and scripting
· Handling issues related to one drive.
· Handling Issues related to EOP, Mail Flow, Anti-spam settings etc.
· Worked on compliance related issues that include security, Message retention/ recovery /archiving and more intensive user authentication.
· Have knowledge in office 365 migration methods likes Hybrid Migration, Cutover migration and Staged Migration.
· Have in-depth knowledge of Mail flow in office 365 that include creating rules for better mail flow, creating firewall in EOP for unwanted spam and spoof email and reading extended message traces to check authenticity of an email.
· Worked on Outlook Client issues.
Technical Support Associate
Convergys (Time Warner Cables)
February 02, 2015 – March 14, 2017
Mumbai
Achievements/Tasks
· Worked on Routers and Repeaters.
· Handling on call setup of routers and issues related to that.
· Helping customers with the general queries related to setup.
SKILLS
Active Directory (ADDS, File Servers, Group Policy Management etc.), M365 Administration (Exchange Online, Sharepoint, OneDrive, Teams, Entra ID management and auditing),,Hybrid (Dirsync), BCDR (Veeam, Keep it, NinjaOne SaaS Backup, etc), Virtualization (Hyper-V Basics), RMM (Connectwise RMM, N-central and NinjaOne), Email Security (Exchange Online protection, Avanan, Vade(Hornet Security), Email Migrations (From Google, Godaddy and others to M365) (BitTitan),Office 365 security optimization and Alerts management (Optimize365 and SaaS alerts),,EDR (Sentinel One),,Google Workspace Management Basics, Auto Elevate for UAC prompts, Powershell and Command Prompt basics for Office 365 and Desktop management