Technical Support - L2 Partner Engagement Dedicated Tech
Position ID L2-01903
WORK EXPERIENCE
Technical Support-L2 Partner Engagement Dedicated Tech
ConnectWise
Oct 2021 - Present
Mumbai
Achievements / Tasks
· Resolving technical issues related to File and Print Servers.
· Administration of Entra AD
· Basic M365 administration
· SharePoint/OneDrive
· Integration of Sentinel One EDR with CW and NinjaOne RMM
· Basic Google Workspace Administration
· Vade integration with MSO365 and Google Workspace
· Auto Elevate deployment
ConnectWise RMM
· Monitored health and performance of Windows.
· Managed OS and third-party patching to maintain security and compliance.
· Generated and analyzed BrightGuage reports on endpoint health, patch compliance, and key performance metrics.
ConnectWise ScreenConnect
· Initiated and managed remote support sessions with end users.
· Guided users through connection processes using session codes or links.
· Performed basic troubleshooting while maintaining effective communication.
Project: Secure Network Services, Inc.
· Performed QuickBooks setups and integrated third-party applications like AvaTax
· Provided end-to-end remote technical support for hardware and software issues
· Coordinated with vendors to troubleshoot and resolve Cytracom and RingCentral telephony problems
· Handled remote user onboarding, including complete computer setup and configuration
· Maintained and optimized internal file and print servers.
· Implemented SASE cybersecurity tools, such as Perimeter 81, TODYL
· Administered Office 365 platforms to support business operations.
System Engineer
INTAP Technologies Pvt Ltd
October 2018 – October 2021
Mumbai
Achievements / Tasks
· Understand customer requirements
· Implement and manage the windows and other software setup through DSM software
· Following up with link service providers when a particular link goes down at any time. Interacting with ISP providers for troubleshooting lease line and other related issues
· Setting up and commissioning of new leased line
· Installation of Win Server 2012, 2016 OS
· Managing File and Print server
· Patching and upgradation of server OS
· Office 365 administration
System Administrator
Nivalink Tours and Travels Pvt Ltd
Apr 2013 – Nov 2017
Mumbai.
Achievements / Tasks
· System Administration of Windows 2008 R2, 2012 R2 server, Active Directory administration, managing AD objects etc.
· Configuring server clients, DHCP, DNS
· Backup of MS SQL 2008 R2, 2012 R2 database
· Responsible for handling Frequent Account lockouts and their root cause.
· Managing Gsuite accounts.
· Managing Seqrite End point security
System Technician
Acroseas Consultancy Pvt Ltd
Feb 2007 – July 2013
Mumbai
Achievements/Tasks
· Support Windows XP, Windows 2000, software deployment, upgrades and patches
· Responsible for the evaluation and recommendation of the new hardware and software
· Assist team in resolution of hardware and software and system issues
· NAS backup and Recovery
· Provided help, support, and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc.
SKILLS
M365 Administration (Exchange Online, Sharepoint, OneDrive, Teams, Entra ID management and auditing),BCDR (Keep it, NinjaOne SaaS Backup, etc), Virtualization (Hyper-V Basics),RMM (Connectwise RMM, and ,NinjaOne), Email Security (Exchange Online ,protection, Vade (Hornet ,Security), EDR (Sentinel One),Google Workspace Management Basics, Auto Elevate and ThreatLocker for UAC prompts, Powershell and Command Prompt basics for Office 365 and Desktop management
CERTIFICATIONS
TRAINING
· Axcient Backup
· ConnectWise RMM
· ConnectWise ScreenConnect