Kara Knight, Chief Operating Officer of MHD Communications, said the company serves small businesses across all verticals and specializes in areas including senior living facilities, law firms, and doctor’s offices. “Small business has always been my market, and I’ve always had to wear many hats in order to succeed,” said Knight, who started with the company 12 years ago as a part-time receptionist. “I love the IT industry and everything I’ve learned in this environment.”

Founded as Mobile Help Desk in 2003, MHD Communications helps customers achieve simple technology solutions in what can otherwise be a hectic environment. MHD’s services address every need a small business might have, and the list is long: IT managed services, phone systems, access control, video surveillance, optical fiber splicing, low-voltage cabling, and unified communications systems, to name a few. They even provide ancillary services like moving tech from office to office, and creative services like marketing and graphic design.

These robust offerings, along with around-the-clock service and a host of industry knowledge, have helped MHD Communications grow to a sales revenue of $3.2 million in 2020. Internally, however, Knight said that level of exponential growth brings with it an ever-evolving set of challenges.

ConnectWise: A Pleasant Surprise

With a team of 25 employees who work both on-site and remotely, Knight needed tools that could provide connectivity, security, and seamless workflow both internally and with clients. But as it stood, MHD’s various business departments were communicating in silos, and the work order system needed a serious upgrade.

Knight was aware of ConnectWise but was hesitant to reach out because she assumed a partnership would be too expensive. When she sat down with other company leaders to make a technology wish list, it became clear that ConnectWise was the best option. And even better? “We were pleasantly surprised to find out that the price was comparable to other companies on the market that couldn’t deliver on all our needs,” she said.

MHD Communications became a ConnectWise partner in late 2019, and launched in early 2020 with a suite of products including ConnectWise Manage, ConnectWise Automate, ConnectWise Control, and ConnectWise Sell. The programs worked together to provide a centralized location for communication across all departments, a streamlined sales process, and automation tools that helped simplify workflows for the company’s technicians.

Quick results, huge benefits

In less than a year, the all-in-one solution that ConnectWise provided helped MHD Communications become a more agile, efficient, and productive organization. Knight said the biggest improvement experienced has been in the sales process lifecycle. “Being able to bring all departments into one product and track everything from start to finish has been a game-changer for us,” she said. “The product solved more problems than competitors could. And ConnectWise did it at a competitive price.”

Joining The IT Nation

In addition to using ConnectWise products in her day-to-day, Knight also engages regularly with The IT Nation community, including becoming a member of IT Nation Evolve, peer groups by ConnectWise. She enjoys the opportunity to connect and evolve with like-minded individuals, and said having access to smart people who understand the market and want to help each other succeed is invaluable.

“I don’t know what I don’t know,” she said. “I always walk away with something helpful when I engage in this community. It’s never a waste of time.”