5/12/2026 | 5 Minute Read
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There was a time when managed service providers (MSPs) had to make trade-offs with backup and disaster recovery: choose simplicity or coverage, cost-efficiency or reliability, backup or true disaster recovery. And more often than not, they needed multiple tools to get even close to complete protection.
That reality shaped how many MSPs built their stacks. Supporting two or three business continuity and disaster recovery (BCDR) vendors became normal. One tool for endpoints, another for specialized storage, and sometimes a third for cloud workloads. It was not efficient, not scalable, and certainly not optimized for profitability. Every additional backup vendor added operational drag, increased billing complexity, and slowed response during critical incidents.
That model is starting to break down. Cyberthreats are more aggressive, client expectations are higher, and MSP customers are asking tougher questions about recovery, not just backup. The tools MSPs rely on have had to evolve too.
If you evaluated x360Recover in the past, you may have seen strong recovery capabilities but a few gaps that required additional tools. Those gaps have now been addressed. That version of x360Recover from Axcient™, a ConnectWise company has evolved into a mature, unified BCDR platform designed for the realities of modern MSP operations.
This represents a fundamental shift. MSPs can now protect performance-heavy Windows environments, storage-heavy NAS deployments, and cloud-first infrastructures without stepping outside a single solution.
“Protect everything that matters” reflects this new reality. It signals that coverage gaps that once required secondary tools have been closed. For MSPs, that translates into consistency, simplicity, and confidence.
Get the technical details: x360Recover datasheet >>
MSPs can now standardize on a single solution across far more workloads than before. x360Recover supports Windows, Linux, and macOS systems along with ReFS and NTFS file systems, NAS devices, Microsoft Azure VMs, Azure Files, and hybrid cloud environments. The impact of consolidation is significant. Operations become simpler because teams work within one system, training requirements decrease because there are fewer tools to master, and response times improve because workflows are consistent across environments.
x360Recover is a hyper-flexible, all-in-one BCDR solution that protects diverse workloads and enables rapid recovery from outages and cyber incidents. That distinction matters because backup plus fast recovery and minimized client downtime is the goal.
Modern MSP customers are no longer satisfied with knowing their data exists somewhere in a backup. They want confidence that downtime will be minimized and that their business will continue even in the face of an attack.
The question is not just “Do you have backups? It is “How fast can you recover me?”
One of the most important developments in x360Recover is how it connects recovery to security workflows.
In the past, detection, response, and recovery often existed in separate systems. Security tools would identify threats, but restoring systems required switching to another platform and coordinating manual steps.
That gap slowed down.
x360Recover management and action now integrates into the ConnectWise Platform, bringing backup and recovery into closer alignment with security operations. This creates a more unified experience where MSPs can monitor protected systems, view security alerts, and take action without jumping between disconnected tools.
The real advantage is faster recovery after an attack.
A standout capability in this evolution is security-driven virtual recovery in the ConnectWise Platform triggered by a security alert. When a threat is detected in the security dashboard from an endpoint detection and response (EDR) or security information and event management (SIEM) tool, MSPs can initiate virtualization-based recovery with x360Recover’s Virtual Office directly from that alert right in the platform.
This connects detection and recovery into a single workflow.
Instead of identifying an issue, switching tools, and manually initiating a restore, technicians can move directly from alert to action. That reduces response time and simplifies incident management. For clients, the impact is immediate. Downtime is reduced, business operations resume faster, and confidence in the MSP relationship increases.
In a landscape where ransomware and cyber incidents are common, the ability to move quickly from detection to recovery is essential.
See it for yourself: Watch a security-driven virtualization demo >>
While new capabilities often take center stage, the underlying reliability of a BCDR solution is just as important. x360Recover continues to champion its patented chain-free backup technology. This design avoids the dependencies and risks associated with traditional chain-based systems.
Some backup providers call their chain-based backup inverse or reverse chain, but it’s still chain-based and comes with inherent dependency vulnerabilities and chain management headaches. In chain-based backup solutions, corruption within a chain can compromise multiple recovery points. This increases the likelihood of failure during a restore when reliability matters most.
x360Recover’s architecture is designed to avoid those scenarios, delivering more consistent recovery outcomes, comprehensive restore options, and faster restore times. For MSPs, this reliability builds customer trust. It ensures that when a recovery is needed, the system performs as expected.
Resilience is another area where x360Recover has matured.
The solution includes Geo+ redundancy, providing US-based redundant storage that improves data availability and protection. This additional layer of resilience strengthens disaster recovery capabilities and helps MSPs deliver more robust services to their clients.
In environments where downtime can have significant financial and operational consequences, resilience is not optional. It is a core requirement.
While the current capabilities are significant, it is important to recognize that this evolution also sets the stage for what comes next. x360Recover is now part of the ConnectWise Platform experience, with unified visibility through the Backup Dashboard and integration with security alerts.
This represents the beginning of a deeper integration strategy that will continue to evolve. Future enhancements will further connect data protection with security and operational workflows, enabling more advanced incident response capabilities and automation. For MSPs, this means investing in a solution that is aligned with a broader platform vision rather than a standalone tool.
Technical capability alone does not determine success for MSPs. Many BCDR solutions introduce hidden complexity through unpredictable pricing, storage overages, or multi-vendor billing structures. These factors erode margins and make it harder to build scalable service offerings.
x360Recover creates billing predictability. It aligns its pricing model with MSP business needs, including flat-fee endpoint pricing and ample pooled cloud storage at the partner level. This means MSPs can confidently price their services without worrying about unexpected cost fluctuations. It also simplifies packaging, making it easier to bundle backup and disaster recovery into a single offering that clients can easily understand.
The result is stronger margins, often in the range of two to three times resale value with reduced operational overhead. For leadership teams, this is a critical advantage. It allows them to focus on growth and service quality rather than managing billing complexity.
The threat landscape and customer expectations for MSP data protection have changed, and x360Recover has significantly evolved to meet those demands. As a best-in-class, comprehensive BCDR solution, with the best support reputation to match, you’ll get these enhancements and more:
The x360Recover you see now is not the solution you remember. Watch an on-demand demo or start your free x360Recover trial.
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