In a world where data drives decisions, Reports and Dashboards (formerly BrightGauge) stands out as the premier analytics solution for Managed Service Providers (MSPs) & Technology Service Providers (TSPs), offering the tools and insights needed to excel.
Empowering TSPs with Data-Driven Insights
In today's fast-paced technological landscape, the ability to make data-driven decisions is crucial for the success of Managed Service Providers (MSPs) & Technology Service Providers (TSPs). Reports and Dashboards (formerly BrightGauge) is on a mission to empower MSPs by offering robust analytics tools that turn raw data into actionable insights. By leveraging Reports and Dashboards (formerly BrightGauge), MSPs can monitor performance metrics in real-time, get proactively notified on threshold alerts, identify trends, and make strategic decisions that drive growth and efficiency.
With Reports and Dashboards (formerly BrightGauge), MSPs have access to a comprehensive suite of dashboards, reports, goals and proactive notification workflows that provide a clear view of key performance indicators (KPIs). This not only helps in tracking operational efficiency but also in identifying areas for improvement, thereby facilitating a culture of continuous enhancement.
New Tools and Features: What's Fresh at Reports and Dashboards (formerly BrightGauge)
In 2024, Reports and Dashboards (formerly BrightGauge) significantly expanded its native integration capabilities by adding support for five tools, including Acronis, Axcient, ConnectWise MDR, ConnectWise Asio, and Strety. These line of integrations highlights the critical need for monitoring endpoint status and backup recovery posture for business continuity. Notably, the integration with Strety allows Reports and Dashboards (formerly BrightGauge) metrics to power scorecards and create linked To-Dos and issues, marking Reports and Dashboards (formerly BrightGauge)'s first outbound integration and reinforcing its leadership in providing comprehensive solutions for MSPs & TSPs.
Reports and Dashboards (formerly BrightGauge) continually evolves to meet the dynamic needs of MSPs. This year in 2024, our Recent updates have introduced a variety of new tools and features designed to enhance the user experience and provide proactive insights & personalized visualizations to everyone at your organization. Proactive notifications workflows feature was made generally available in first half of this year. It enables you to create thresholds on metrics that you want to track based on threshold conditions. With flexibility to get notified on MS Teams, Email & Slack notifications, Reports and Dashboards (formerly BrightGauge) monitors these metrics and provide customizable & personalized alerts if metrics crosses the threshold. Reports and Dashboards (formerly BrightGauge) also introduced brand-new Dashboard management experience in Asio-neon theme which enables management of dashboards, filter on different fields, categories to organize, manage access to users at a single place. This also paves way to have access to Reports and Dashboards (formerly BrightGauge) dashboards from within AsioTM platform.
Another exciting addition is the Sidekick for Reports and Dashboards (formerly BrightGauge) (currently in Early access), the AI-enabled chatbot enables Reports and Dashboards (formerly BrightGauge) users to ask questions in a natural language and MS teams-based Sidekick app provides summarized answers from the data sources connected out of 60+ supported integrations. This innovation makes Reports and Dashboards (formerly BrightGauge) the only MSP-focused analytics platform that truly integrates AI to deliver insights with your existing Reports and Dashboards (formerly BrightGauge) subscription.
Personalized Insights for Every Role in the Organization
At Reports and Dashboards (formerly BrightGauge), we want to empower MSPs to provide personalized insights to everyone at your organization. We believe creating visible & measurable goals, providing visibility to different activities & its metrics that contribute to those goals makes people rally around the goals and often exceeding them. One of the stand-out features of Reports and Dashboards (formerly BrightGauge) is its ability to create Parent-child dashboards. Using a single Parent dashboard, you can create multiple clone child dashboards to provide personalized view tailored to needs of every role within an organization. Parent dashboards enable you to control and make updates to multiple dashboards at ease. Whether you're a technician on the front lines, a manager overseeing operations, or an executive shaping strategy, Reports and Dashboards (formerly BrightGauge) delivers the specific data you need to excel in your role.
In last one year of launch of this feature, MSPs across the world created around 12000 dashboards from their parent dashboards fewer than 1800. That shows how easy it has made to provide either client-facing dashboards or technician specific dashboards.
Why Reports and Dashboards (formerly BrightGauge) Outshines the Competition
Central to Reports and Dashboards (formerly BrightGauge)'s design principles is the ease of use and the empowerment of MSPs through self-service capabilities. Reports and Dashboards (formerly BrightGauge) distinguishes itself from other analytics solutions with its intuitive interface, extensive customization options, and strong integration features. Unlike many other platforms, Reports and Dashboards (formerly BrightGauge) is specifically crafted with TSPs in mind, ensuring that all features and tools are tailored to the unique challenges and needs of this industry. Integrations and features mentioned earlier in the blog are some examples of our focus for TSPs success.
Furthermore, Reports and Dashboards (formerly BrightGauge) is committed to meeting the needs of MSPs worldwide. In addition to North America, Reports and Dashboards (formerly BrightGauge) now has data centers in the EU and AU, offering data localization options. With over 4,200 pre-built metrics and gauge templates, along with its seamless integration with other essential systems used by MSPs, such as PSA and RMM tools, Reports and Dashboards (formerly BrightGauge) enhances its value, making it an essential component of any MSP's toolkit.
Looking forward in 2025
ConnectWise is dedicated to delivering the first and only true MSP platform, and as part of this commitment, more of Reports and Dashboards (formerly BrightGauge)'s features will be reimagined with user-friendly enhancements in an Asio-neon theme, becoming available on the ConnectWise Asio platform. In the addition to new integrations, existing ones, particularly those with AsioTM solutions, will be more tightly integrated, ensuring seamless data access across the tools MSPs use within the platform.
Next year, Reports and Dashboards (formerly BrightGauge) will introduce features designed to support the community and its needs, offering self-service capabilities for creating data views to generate domain-specific insights and foster community sharing experience.
