Empower your team with ConnectWise Automate's patch management

| By:
Brett Cheloff

We get it. You’re a driven business owner who wants to propel your company toward success, fast.

And to do that, you need scalable technology that supports your business growth and helps you provide better IT service than ever.

So, let’s talk one of the latest improvements in ConnectWise Automate® 11, formerly LabTech, that helps you accomplish those things: the new patch manager. Along the way, we’ll go over the features well as how it can benefit your business.

ConnetWise Automate is easier to use than ever!

We’ve made the process of setting up, executing, and automating best practice systems patching ridiculously simple.

When you use ConnectWise Automate 11, you’ll see a graphical dashboard populated with patching information, and you can use that dashboard to quickly apply filters. That way, you can sort through information fast and find exactly what you need.

You can also:
  • Set up policies within the system to automate patching
  • Take advantage of flexible group-based and policy-based management
  • Implement best-in-breed patch deployment that allows staged patch rollouts, enabling users to test their patches before they push them to critical systems
Feature: patch compliance

As a technology solution provider (TSP), it’s your job to establish a baseline for mitigating malware, exploits, and other threats. That way, you can keep your clients’ systems in top shape.

Our patch compliance feature helps with that by applying the latest operating system and application/security updates and patches in a timely manner.

It also:
  • Automatically assesses necessary patches on discovered devices
  • Allows for staged deployment, which can be used to test patches first to reduce “system down” incidents and ensure peace of mind
  • Allows you to set up approval policies to automatically approve patches by severity (that means installation of critical updates/patches can happen immediately!)

With that much automation at your fingertips, you’ll be able to work more productively and solve client issues faster than ever.

Feature: third-party patching

Let’s face it, if you can’t constantly maintain your clients’ third-party applications, you’ll find your technicians handling more virus/malware tickets. Not only does that create a bigger workload for your technicians—it makes your clients question your ability to take care of their systems.

To prevent that situation from happening, use the patch manager in ConnectWise Automate 11 to automate the approval of 3rd party patches and deploy the updates in a “best practice” manner using staged deployment.

That way, you’ll be able to close vulnerabilities in third-party applications (like Adobe Reader, Java, and QuickTime) and keep your clients happy.

Feature: staged deployment

Ask any of your technicians, and they’ll probably express a bit of frustration about the patching process because they have no easy way to test patches before installing them. That means they risk bringing an entire system down if a bad patch is deployed.

And that risk is one they must take on a daily basis.

ConnectWise Automate is your solution

Using the native staged deployment in ConnectWise Automate 11, your technicians can test environments before rolling them out. That way, they mitigate the risk and cut down on headaches caused by having to fix a system that has gone down due to a bad patch or update.

As you can see, ConnectWise Automate 11 is about more than awesome features—it’s about doing more with less and driving operational efficiency so your technicians can support more endpoints without more stress.

With ConnectWise Automate 11, you’ll be able to improve your technicians’ quality of life and your bottom line. In other words, you’ll have happier employees and a more profitable business.