Over the last several months, partners have shared some interesting and unexpected challenges that have come from working remotely. Have you ever had your cat walk over your workstation during a remote session? How about your child using your keyboard as a toy? These things are bound to affect your work!
While these might be a few of the more unusual issues that technology solution providers (TSPs) have experienced in the rapid transition to a remote workforce, thankfully ConnectWise Control® has the ability to help prevent remote workforce problems and make working remotely run seamlessly. Here are four ways ConnectWise Control helps enable your remote workforce.
1. Remote workforce extension
Today, working from home is the new normal. In fact, many of us have stopped going into the office altogether. Luckily, ConnectWise Control creates an easy avenue to a more efficient and secure remote workforce.
With the remote workforce extension, you can easily assign a single ConnectWise Control user to a single machine so they can connect to that specific machine or device. Even if you’re using another device (working from a tablet but need to remote into your workstation), you can see that specific machine. By only letting people see the machines that they have access to, you’re not only increasing security, but streamlining efficiency. There’s also a two-factor authentication process for both parties to help prevent against scams.
Special features:
- File transfer: Transfer files and folders to your participants through copy/paste or drag and drop functionality.
- Define roles and permissions: Role-based security allows administrators to group users into roles with specific permissions.
- Compatibility: Instantly connect from your browser on desktop, laptop, Android, iOS, or Windows® device.
- Print remotely: Remote Printing Hosts can print to their local printers within a remote session.
2. ConnectWise View
ConnectWise View™ is a premium extension that connects technicians and end users in real time through a browser-enabled, live streamed session.
This feature lets you use the camera on an end user’s mobile device to get into a space virtually and see what the problems are in the physical environment.
Special features:
- Browser-enabled connections: No need for the end user to install any programs or apps.
- Issue resolution: See what the client sees and walk them through issues in real time.
- Security: Support clients without sharing personal mobile numbers.
- Record keeping: Keep records of live stream sessions with downloadable snapshots.
- Employee training: Train junior field techs effectively while freeing up senior engineers.
3. Remote meeting capabilities and features
ConnectWise Control remote meeting software streamlines meetings and webinars, allowing participants to record video, take screenshots, and chat. It supports unlimited virtual attendees.
Special features:
- Customization and branding: Work in your own language and brand with your logo and icons.
- File transfer: Share files easily via copy/paste or drag and drop.
- Secure information: Role-based security with session management.
- Extension browser: Add functionality through third-party integrations.
- Cross-platform compatibility: Host meetings from Windows, Mac, Linux, iOS, and Android.
- Shared toolbox: Access tools and scripts from one location, anywhere.
4. Leverage best practices
Enable these settings in ConnectWise Control to create a safer and more effective remote environment:
- Lock guest machine: Automatically lock the guest machine when the host disconnects.
- Blocking guest input: Disable the guest's keyboard and mouse during remote sessions to prevent interruptions.
There is no time like the present to really up your work-from-home productivity. When you implement ConnectWise Control, you’re not just providing the ability for remote control, but creating opportunity for more streamlined, effective, and secure support for you and your clients.
