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One of the most powerful hyperautomation tools at your disposal is robotic process automation (RPA). With RPA software, you can automate repetitive, manual tasks and unlock new levels of speed, efficiency, and profitability for your managed service provider (MSP) business.
In this blog, we’ll explore the hyperautomation capabilities available with ConnectWise RPA™ and share resources to ensure successful implementation.
Before diving into RPA, it’s important to assess where you currently stand. This evaluation will help you understand your organization’s readiness for hyperautomation and identify areas that can benefit from automation.
Here are a few questions to ask:
ConnectWise RPA offers next-level task automation for MSPs so you can focus on strategic goals that grow your business. With ConnectWise RPA, you can:
ConnectWise RPA delivers rapid time-to-value. Within weeks, you can build workflows to eliminate hours of repetitive work. And with a low-code platform, no advanced coding skills are required. You simply record the steps, then refine the automation.
Leverage the power of RPA to automatically categorize and prioritize incoming support tickets based on predefined rules and criteria, streamlining the ticket management process and ensuring efficient resolution. By eliminating manual triage efforts, your team can focus their time and expertise on resolving customer issues promptly, leading to improved response times and customer satisfaction.
Figure 1: RPA auto triage ticket example
Configuration check uses RPA to automatically monitor and track expiring configurations, proactively generating tickets or notifications to facilitate the renewal process. By automating this task, organizations can ensure timely renewals, maximize revenue opportunities, and maintain strong customer relationships without the need for manual tracking and intervention.
With the help of ConnectWise RPA, you can automate the process of service escalations and notifications, ensuring that critical issues are promptly addressed and relevant stakeholders are kept informed.
A digital worker is a personified automation that acts as a worker for specific use cases, such as employee onboarding and offboarding.
Digital workers can significantly reduce the time and resources required for onboarding, allowing organizations to scale their operations efficiently. By automating these processes, businesses can ensure consistency, accuracy, and compliance in their operations.
We’re pleased to offer Oscar, an onboarding digital worker, which is available via any form provider, such as ConnectWise PSA™ end user portal, Desk Director, Microsoft Forms, Cloud Radial, or even your own custom form providers.
Figure 2: Onboarding digital worker example
To determine if RPA is worth the investment, it’s important to carefully calculate potential ROI.
Factors to consider include:
The journey to hyperautomation is a transformative process that requires strategic planning, the right technologies, and a commitment to continuous improvement. By empowering your team to embrace automation and providing them with the necessary training and support, you can effectively leverage automation tools.
We invite you to partner with ConnectWise on your hyperautomation journey. Together, we can propel your organization towards a future of increased efficiency, productivity, and success. To see how ConnectWise RPA can revolutionize your processes, watch our demo today.