Stop explaining security and start proving it with the ConnectWise Threat Analysis Report

Most managed service providers (MSPs) are effectively protecting their clients from cyberthreats behind the scenes. Threats are detected, alerts are triaged, and incidents are resolved every day, but much of that effort remains invisible to clients. 

The same questions keep coming up: 

• “What are we actually getting?”
• “Are we really protected?”  

This is the gap. Security activity does not automatically translate into business value. When clients cannot clearly see the impact, MSPs are forced to defend their services instead of proving them. 

According to The State of SMB Cybersecurity in 2025, 47% of MSP clients would consider switching providers for a better cybersecurity solution. In many cases, the issue is not the solution itself. It is the inability to clearly show the value it delivers. 

This is exactly the problem the Threat Analysis Report is built to solve.

The shift: From security activity to security outcomes 

This is where the Threat Analysis Report changes the game. When combined with ConnectWise Managed EDR’s 15-minute SLA, you move from reactive security to provable security operations. 

The 15-minute SLA ensures threats are triaged and acted on quickly, reducing the time attackers have to do damage. But speed alone is not enough. Without context, fast response still creates confusion. 

The Threat Analysis Report provides that missing clarity. It shows what happened, what mattered, and what was done about it in a way clients can understand. 

Together, they create trust that helps MSPs continually show value and ensure their clients have the protection they need.

Start where it matters: True positives vs. false positives

Most clients do not care how many alerts you process. They care about how many actually matter. 

The Threat Analysis Report makes that distinction clear by separating validated, true-positive threats from false positives that never posed a real risk. Each finding is backed by investigation and evidence, giving clients confidence in what they are seeing. 

This is powered by the ConnectWise Platform, which uses agentic-AI to continuously learn from alerts and build threat intelligence to refine detections into high-confidence incidents. Instead of overwhelming clients with raw data, you deliver a clear and focused view of their real risk. 

When everything is shown, nothing stands out. When only what matters is shown, confidence increases.

Mitigation state: The question every client actually cares about

Detection is only part of the story. What clients want to know is simple: Is this threat still a problem? 

The Threat Analysis Report answers that by clearly outlining the mitigation state of each validated threat. It shows whether the threat was contained, remediated, or if any risk remains. 

This is supported by centralized response capabilities that enable containment, isolation, and coordinated remediation across systems through ConnectWise’s security operations center (SOC).  

More importantly, it allows you to communicate outcomes instead of just activity. Without this clarity, alerts feel unresolved. With it, you can show that threats are not just detected, they are handled. 

The most underrated section: Next steps

Most security reports stop at what happened, but that is where they fall short. The real value comes from showing what should happen next. 

The Threat Analysis Report provides clear, actionable next steps based on investigation findings and validated threats. It reflects how mature SOC operations function, moving from detection to validation to action. 

For internal teams, this creates alignment. Instead of unclear ownership or repeated handoffs, there is a defined path forward. Actions are easier to prioritize and execute. 

For clients, it changes the conversation. Instead of reacting to incidents, you guide them through continuous improvement. That may include configuration changes, policy updates, or additional security investments. 

This is where security shifts from reactive work to an ongoing program.

How high-performing MSPs use the Threat Analysis Report

For MSPs, the challenge is scaling security without adding operational friction. 

The Threat Analysis Report helps create consistency across both client communication and internal execution. It does so by focusing on:

• QBRs that actually land
  Most QBRs rely on activity metrics that do not resonate. Reporting on alert volume or ticket counts does not help clients understand risk or value.
  
  The Threat Analysis Report shifts the focus to validated threats, response times, and outcomes. Clients can see how many real threats were identified, how quickly they were addressed, and what improvements have been made over time.
  
  This change from activity to outcomes is what makes QBRs meaningful.
• Proactive client communication
  The most effective MSPs lead the conversation instead of waiting for questions.
  
  Insights from the Threat Analysis Report allow you to communicate trends, emerging risks, and the work being done behind the scenes. Whether it is an increase in phishing attempts or a pattern of blocked activity, these insights create more relevant conversations.
  
  Detection is enriched with threat intelligence and contextual analysis, which makes these discussions grounded in real data from the client’s environment.
• Internal alignment and efficiency
  As MSPs grow, complexity increases. Without alignment, teams begin to operate in silos. The Threat Analysis Report provides a shared understanding of what happened, what was done, and what needs to happen next.
  
  With integration into PSA and platform workflows, incidents and actions can move more smoothly from detection to resolution. This reduces confusion, limits duplication of effort, and improves response times.
  
  The result is an operation that scales more effectively.