Reinventing IT Service Intake With AI

When Every Call Counts

For many managed service providers (MSPs), the phone is still an important way customers ask for help, but every call creates work before troubleshooting even begins. Teams need to understand the issue, capture the right context, document the request, create service work, and determine what happens next.

Join us to explore a new approach to intelligent service intake and see how the Voice Agent can help turn user conversations into structured, actionable service work. Through a real-world workflow demonstration, we’ll show how AI can reduce manual intake, create a more consistent service experience, and give service teams more capacity to focus on resolution.

Join us to learn how to:

• Rethink phone-based support as an intelligent service intake workflow
• Reduce manual effort involved in capturing and initiating service requests
• Turn user conversations into structured, actionable service work
• Create a more consistent service experience across interactions
• Use AI to unlock service desk capacity while keeping people in control
• See Voice Agent in action through a real-world service workflow