Service Desk Mastery: Dashboards, SLAs, and Automation in ConnectWise PSA

Join us for an informative webinar that explores key features in ConnectWise PSA, highlighting how they drive service excellence and operational efficiency. We'll walk through Workflow Rules to automate routine tasks and ensure consistent service delivery. Next, we'll explain how to leverage Reporting and Service Dashboards to gain real-time visibility into team performance and ticket progress. Then, we'll cover how SLAs and the SLA Dashboard can help you meet client expectations and track compliance with service commitments. We'll also guide you through how to streamline communication by configuring Standard Notes. Regardless of your experience with ConnectWise PSA, this session will equip you with practical tips to enhance your service operations.