A cybersecurity team at a set of computers in an office.

Finding cybersecurity tools and solutions to overcome challenges

The cybersecurity arena is rife with challenges—ranging from remote workforce complexities to the implications of emerging technologies—and at the core of facing them are software solutions. The crux for MSPs is not merely recognizing the necessity of cybersecurity management software, but pinpointing the specific solutions that align with their unique requirements.

Cloud-based solutions represent another layer of defense, providing specialized cybersecurity tools that are both scalable and flexible. These are particularly beneficial for organizations that have adopted remote work models, as they offer a unified way to secure data and communications across dispersed networks.

Advanced technologies are indeed shaping the cybersecurity landscape; however, the focus here is on readily applicable tools and frameworks that integrate seamlessly with existing MSP operations.

This chapter covers a curated list of solution options, backed by industry insights and proven best practices, that help empower MSPs in fortifying their cybersecurity programs.

How solutions help improve your cybersecurity team

Software solutions offer a more robust, scalable, and adaptable layer of defense, forming a crucial part of any cybersecurity roadmap. One key advantage is the automation of routine tasks, which frees human resources for more complex, strategic initiatives.

Automation and AI not only optimize resource allocation but also elevate team effectiveness, driving substantial cost-efficiencies. Importantly, any implementation of artificial intelligence, including machine learning algorithms, needs to adhere to ethical considerations for data privacy and other areas.

These cybersecurity risk assessment tools excel in rapid data analysis, spotting vulnerabilities and anomalies in real time. The deployment of AI-driven features has proven to enhance operational productivity and efficiency, though it’s essential to temper this use with firm, responsible attention to compliance and data privacy needs.

Building your MSP cybersecurity solutions suite

Navigating the ever-changing landscape of cybersecurity, you're up against a host of challenges. Whether it's bridging the cybersecurity skills gap or fending off continuously evolving security threats, the necessity for a complete set of cybersecurity tools has never been more urgent.



BCDR (business continuity and disaster recovery) is a vital service designed to provide both proactive safeguards and reactive solutions to keep critical business functions operational during disruptions or crises. This suite of services comes with numerous advantages, including robust data protection, significant cost savings, and alignment with national cybersecurity standards like the NIST cybersecurity framework.

To successfully implement a BCDR strategy, you should first identify your clients’ critical functions and assets. Then, you should formulate a comprehensive protection plan and put in place a robust set of detection, response, and recovery protocols to mitigate risks and accelerate recovery time. For more information on how BCDR and cybersecurity support each other, check out our webinar, Better Together: Protect and Recover with ConnectWise Cybersecurity and BCDR Solutions.

Use Cases: BCDR is crucial in sectors like finance for protecting customer data, healthcare for safeguarding patient information, and retail for securing transaction data.

Cloud security tools

In the age of cloud computing, you often need to revise traditional security measures. Cloud security tools are your specialized guardians, ensuring your data is safe in a cloud-native environment. These tools advance your cybersecurity strategy by managing access controls, encrypting data, and monitoring any suspicious activity.

Examples include cloud-specific tools like SaaS security suites that allow for monitoring and protection of services like OneDrive and Microsoft Azure. Another cloud-focused tool is Secure Access Services Edge (SASE), a zero-trust framework that makes it easier to protect cloud data. We’ll be talking more about SASE in a little bit.

Given the proliferation of cloud-based work environments, your emotional peace hinges on robust cloud security. As you navigate the complexities of multi-cloud or hybrid cloud environments, these security tools help you operate without the lingering fear of cloud-specific vulnerabilities.

Use Cases: Addressing top cybersecurity threats like cloud vulnerabilities, securing multi-cloud or hybrid cloud environments, and ensuring compliance with cloud-specific regulations.

Endpoint detection and response (EDR)

Endpoint detection and response (EDR) serves as a comprehensive platform that continuously scans, monitors, and analyzes data from network endpoints. By leveraging machine learning algorithms and behavioral analytics, EDR provides a multi-faceted, adaptive layer of security. It can identify anomalies, flagging them for human intervention or automating response actions to neutralize threats in real-time.

The sophistication of EDR allows you to focus on business-critical activities, mitigating the risk of breaches and data loss. With real-time monitoring and automated responses, EDR equips you to combat threats proactively, safeguarding both client and internal data.

In addition, combining a security operations center (SOC) with EDR services creates a have a managed detection and response (MDR) solution. MDR services allow MSPs to close security gaps for clients using the best technology available, without the need for specialized expertise within your organization. The reason that SOC is such an essential complement for EDR is that when you buy an EDR too, you’re buying just that, a tool. SOC adds the people with the expertise to get the most out of that tool. For ways to make the best use of MDR, check out our webinar, EDR + SOC=MDR.

Use Cases: Real-time monitoring for early threat detection, automated responses to neutralize active threats, endpoint isolation to halt the lateral movement of malware, and detailed forensic analysis for post-incident reviews.

Identity management

Identity management is the cornerstone of your personalized cybersecurity best practices. Using multi-factor authentication and single sign-on solutions, these tools control who can see what is within your network. They centralize identity verification, making managing and monitoring network access easier.

Identity management tools are instrumental in enforcing your organization's cybersecurity policies. Through multi-factor authentication and single sign-on solutions, these tools offer centralized control over network access, thereby streamlining administrative tasks and enhancing security protocols.

Use Cases: Implementing two-factor authentication, providing single sign-on solutions, and managing access control for remote workers.

Incident response services

Incident response services minimize damage and recovery time by offering a structured approach to handling the aftermath of security breaches. These services conduct forensic analyses, pinpointing the nature of the attack and advising on future preventive measures.

Having a structured incident response plan in place dramatically reduces both the damage and recovery time following a cyberattack. These services offer forensic analyses and targeted advice on preventative measures, ensuring your organization is better prepared for future security challenges.

Use Cases: Immediate response to data breaches, coordination of communication and remediation efforts, and post-incident forensic analysis.

Network security tools

Network security tools are the cornerstone of your organization's data integrity. These tools are essential to any cybersecurity strategy, providing firewalls, intrusion detection systems, and data encryption measures. Their role extends from securing data transfers within your organization to ensuring that external communications are safe and secure.

Confidence in network security is a key part of any organization’s operational efficiency. These tools function as the first line of defense, monitoring and regulating data traffic to prevent unauthorized access and data breaches, thereby safeguarding the integrity of your data and systems.

Use Cases: Essential for securing data transfers across diverse departments and enabling intrusion detection and prevention.

Secure access service edge (SASE)

Secure Access Service Edge (SASE) represents an innovative mix of network security and wide-area networking (WAN), specifically designed to adapt to the needs of a modern, decentralized workforce. Unlike traditional solutions, SASE integrates multiple security functions with WAN capabilities, thereby providing a unified, cloud-native platform for securing and optimizing network traffic.

With the growing shift to cloud-based resources and an increasing reliance on remote and mobile work, SASE becomes an indispensable asset for MSPs. It goes beyond basic encryption and zero-trust network access to deliver capabilities such as real-time threat detection, data loss prevention, and seamless secure access to cloud applications, irrespective of user location.

Use Cases: Ensuring secure, low-latency access to cloud applications; robust encryption and security protocols for remote workers; implementation of a zero-trust security framework; and dynamic, real-time threat prevention.

Security information and event management (SIEM)

Security information and event management (SIEM) tools are the nerve center of your cybersecurity framework. They extensively use cybersecurity risk assessment tools and are crucial for achieving compliance and advanced threat detection. By consolidating data from multiple sources, they provide real-time analytics that inform your cybersecurity strategy.

Overlooking SIEM tools can lead to blind spots in your cybersecurity posture, compromising both compliance and threat detection. These tools turn raw data into actionable insights, providing comprehensive oversight that is critical for informed decision-making in real-time.

For more information on how to find the right SIEM solution for your needs, check out our eBook, Choosing the Right SIEM Solution for Your Cybersecurity Practice.

Use Cases: Tackling industry-specific cybersecurity challenges, providing essential compliance reporting, and enabling advanced threat detection.

Security operations center (SOC)

Beyond internal technological assets, your cybersecurity strategy can also leverage external expertise for specialized tasks. This is particularly beneficial for areas where in-house skills are limited. One such instance is the utilization of a Security Operations Centers (SOC).

A SOC serves as an extension of your in-house IT and cybersecurity team, offering specialized expertise that aligns with cybersecurity best practices, all without the burden of additional staffing. Essentially, it functions as a remote command center dedicated to advanced security monitoring, incident response, and proactive threat intelligence.

Rather than merely acting as added monitoring, a SOC integrates deeply with your organization's cybersecurity strategy. This allows MSPs to augment their existing capabilities with the SOC's specialized skills, such as real-time analytics and complex incident response strategies.

By enlisting a SOC, you’re not just adding another layer of security; you're enhancing operational efficiency and allowing your internal teams to focus on core business tasks. In a landscape where cybersecurity expertise is both critical and scarce, a SOC offers a cost-effective, expertise-rich solution.

Use Cases: Continuous 24/7 security event monitoring, specialized incident response coordination, and expert-driven proactive threat hunting.

Risk assessment tools

Risk assessment tools serve as a diagnostic toolkit for scrutinizing the cybersecurity health of your clients' infrastructures. These tools are instrumental in advancing toward cybersecurity best practices by identifying network vulnerabilities and compliance gaps. They often include reporting features that help communicate the state of cybersecurity to both internal and client stakeholders.

Failure to identify and act on vulnerabilities can lead to operational inefficiencies and security risks. These tools equip you to allocate resources effectively and preempt potential crises, making them essential for maintaining both your clients' and your own operational effectiveness and security posture. It’s important, though, that your team relies on the best cybersecurity risk assessment tools to support you with these tasks.

Use Cases: Facilitating comprehensive pre-audit assessments, providing real-time risk management metrics, and informing a customized cybersecurity strategy for MSP clients.

Threat research/analysis

When it comes to cybersecurity, knowledge is power. Threat intelligence and analysis tools are your reconnaissance units, deploying AI cybersecurity algorithms to collect data from myriad sources. They inform your cybersecurity strategy by identifying new threats on the horizon, even from as elusive places as the dark web.

The emotional relief from knowing you're ahead of the curve is invaluable. These advanced analytical tools allow you to sift through large datasets to isolate potential threats quickly. This makes your cybersecurity strategy reactive and proactive, preparing you for threats even before they emerge.

For more information on some of the threats that you should be focusing on, consider supplementing this guide with our 2023 MSP Threat Report.

Use Cases: Equipping your organization with real-time threat intelligence and predictive analytics for planning against future threat landscapes.

Manage cybersecurity challenges and threats with ConnectWise

MSPs need an integrated suite of specialized solutions aimed at addressing the comprehensive challenges of modern cybersecurity. Key tools like proactive threat detection, real-time analytics, and compliance management form a holistic strategy for cybersecurity. These tools not only align with but also amplify the various solutions discussed earlier, delivering a level of security resilience that’s second to none.

The ConnectWise Security Management suite stands out as an ideal fit to meet these needs. ConnectWise solutions are designed to help your team both stay ahead of the cyber landscape while also being able to react effectively and efficiently in the event of an incident. This combination is key to help your clients manage any cyber challenge.

As we wrap up this guide, remember that the right cybersecurity strategy is your best defense against the unpredictable and often dangerous cyber landscape. For more information on how these solutions can help you stay ahead of potential threats, check out our on-demand demos or visit our cybersecurity center for more resources for MSPs.


You should be proactive in helping your clients identify critical security gaps like outdated software, incorrect configurations, and third-party vulnerabilities. These vulnerabilities are the Achilles' heel of many organizations, making them prime targets for unauthorized access and data breaches. Your role in identifying and providing actionable solutions for these gaps through regular security assessments and penetration tests is invaluable.

By conducting these evaluations, you help your clients transition from reactive to proactive cybersecurity measures. You offer a unique perspective on enhancing overall security posture, effectively helping to combat ever-changing cyber threats.

You can significantly assist your clients by offering comprehensive cybersecurity assessments, including evaluations of technology infrastructure, data use policies, and incident response plans. These assessments are critical for understanding your client's security posture and providing a foundation for improving their cybersecurity.

Leveraging specialized cybersecurity tools tailored to your client's unique needs is also essential. Devices ranging from vulnerability scanners to intrusion detection systems allow you to offer precise, targeted recommendations, elevating your services.

Multi-layered security services are the most effective strategy for mitigating risks. Incorporating intrusion detection and prevention systems, firewalls, and regular software updates is the bottom layer of a service offering, but at the same time, that’s not enough.

MSPs need to go further, offering specialized services like zero trust cloud security architectures can provide an additional layer of robustness. Zero trust is a security concept that requires verifying the identity of every device and user trying to access resources in your network, regardless of whether they are within or outside your network perimeter. This approach assumes that threats can come from anywhere, making it a valuable addition to your services. This approach aligns with the defense-in-depth principle, a core tenet in cybersecurity.

Employee training is an essential service that you should offer, focusing on phishing awareness, password management, and safe internet practices.  After all, well-trained employees can serve as the first line of defense against cyberthreats. Specialized tools like phishing simulations can provide invaluable insights into the current state of your client's human firewall.

These tools help you identify which employees are most susceptible to threats, enabling you to customize your training modules accordingly. This adds value to your service offerings and strengthens the cybersecurity posture of your clients.

You can offer crucial visibility into client environments by leveraging real-time monitoring and analytics. This approach goes beyond problem identification—it provides data that can predict future issues and optimize system operations.

Using network monitoring tools that capture packet data, identify anomalies, and generate alerts is vital. These tools offer a nuanced view of the network's security posture, which benefits you and your clients.

Demonstrate the value of your security services by providing comprehensive reports highlighting key performance metrics like prevented attacks, system uptime, and compliance levels. These reports showcase your capabilities and make the ROI of cybersecurity tangible and understandable for clients, helping to justify the investment in specialized security services.