Defining the Customer Journey

Are you on the path to superior service?

The customer journey is a framework to examine your business and your client interactions, and to help you make sure you’ve got the pieces in place to excel. Empower your team by automating the customer journey with the ConnectWise suite. See how it all works together for your success in this free eBook.

80% of business say they’re delivering superior service, but only 8% of customers agree. Don’t be that business. Follow the customer journey to success with tools for navigating the major touchpoints, including:

  • Awareness
  • Evaluation
  • Purchase
  • Delivery
  • Support
  • And billing