-
MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
-
SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
-
Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
-
Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
-
Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
-
SASEZero trust secure access for users, locations, and devices
-
Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
-
Policy ManagementCreate, deploy, and manage client security policies and profiles
-
Incident Response ServiceOn-tap cyber experts to address critical security incidents
-
Cybersecurity GlossaryGuide to the most common, important terms in the industry
Manage your business with the features you need
Features Comparison
ConnectWise PSA™
Features
Basic
Standard
Premium
Project management
Ticketing
Resource management
Keep employees accountable by assigning them to tasks, tickets, and scheduled events.
SLA management
Keep employees accountable by assigning them to tasks, tickets, and scheduled events.
MSP/RMM integration
Customer Portal
Email connector
Maintain email communication with your clients within tickets. Also create new tickets when they email you.
ConnectWise Chat
Handle and resolve multiple chat sessions with clients.
Optional
Knowledge base
Features
Basic
Standard
Premium
Time tracking
Expense tracking
Features
Basic
Standard
Premium
Company & contact management
Asset management
Configurations - Define, update, and maintain your client's device information.
User-based billing
Sync client Active Directory contacts in ConnectWise PSA for proper "per user" billing.
Active Directory integration
Features
Basic
Standard
Premium
Opportunity management
Sales management
Marketing
Basic - Send marketing messages to multiple clients.
Advanced marketing
Marketing campaign management
Optional
Features
Basic
Standard
Premium
Procurement & inventory
Optional
Features
Basic
Standard
Premium
Billing & finance
GL integration
Sync invoices, expenses, and procurement items to different accounting packages.
Contract management
Agreements
Features
Basic
Standard
Premium
Standard reports
Cloud database access*
Extract useful data from the cloud to help you build reports.
Optional
Optional
Report writer
Generate, build, and send custom reports.
Features
Basic
Standard
Premium
Sub-contractor licenses
Optional
Optional
Streamline IT licenses
Allow your clients to use a part of your instance of ConnectWise PSA to maintain their internal IT department.
Optional
Optional
QuickBooks™ online integration
Office 365® billing, monitoring & management
Cloud infrastructure billing, monitoring & management
Cisco Simple IT billing, monitoring & management
Features
Basic
Standard
Premium
Calendar synchronization
Sync Outlook and Google calendar events to and from ConnectWise PSA.
Workflow automation
Mobile application
Change approvals
Maintain proper Change Management requests inside ConnectWise PSA.
Custom Fields
Create custom fields to fit your unique processes
Sandbox
Optional
Optional
Virtual admin
Utilize a certified ConnectWise expert to maintain your instance of ConnectWise PSA
Optional
Optional
Virtual DBA
DB optimization - Utilize a certified ConnectWise DBA expert to maintain your instance of the ConnectWise PSA database.
Optional
Optional
Features
Basic
Standard
Premium
Basic support
Support access via chat, email, online assets, and community
Standard support
Basic support package plus outbound phone support and extended support hours.
Available for Purchase
Premium support
Standard support package plus 24/7/365 support, Customer Relationship manager, and faster response times
Available for Purchase
Available for Purchase
Available for Purchase