Keep employees accountable by assigning them to tasks, tickets, and scheduled events.
Maintain email communication with your clients within tickets. Also create new tickets when they email you.
Handle and resolve multiple chat sessions with clients.
Company & contact management
Configurations - Define, update, and maintain your client's device information.
Sync client Active Directory contacts in ConnectWise Manage for proper "per user" billing.
Active Directory integration
Basic - Send marketing messages to multiple clients.
Procurement & inventory
Billing & finance
Sync invoices, expenses, and procurement items to different accounting packages.
Cloud database access*
Extract useful data from the cloud to help you build reports.
Generate, build, and send custom reports.
Streamline IT licenses
QuickBooks™ online integration
Office 365® billing, monitoring & management
Cloud infrastructure billing, monitoring & management
Cisco Simple IT billing, monitoring & management
Sync Outlook and Google calendar events to and from ConnectWise Manage.
DB optimization - Utilize a certified ConnectWise DBA expert to maintain your instance of the ConnectWise Manage database.
Basic support package plus outbound phone support and extended support hours.
Available for Purchase
Standard support package plus 24/7/365 support, Customer Relationship manager, and faster response times