ConnectWise
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Connectwise Managed EDR

Alerts don’t stop security breaches. 
Response does.

We do more than surface suspicious activity. Our AI-augmented, analyst-led SOC validates real threats, executes containment, and delivers documented findings within a 15-minute SLA.

Detection alone isn't enough

Without AI-triage, incidents escalate

  1. Even the most experienced IT teams can struggle with alert volume and true-positive identification.

Costs multiply without real evidence

Decisions become cautious, slow, and expensive when teams can't quickly verify their findings.

After-hours gaps increase exposure

Limited overnight or weekend coverage can delay validation and containment when speed matters most.

Faster protection. Proven results. Ready to scale.

Move fast with the industry's only 15-minute SLA

For partners using our Managed EDR, the SLA is not a target — it’s a commitment designed to minimize impact when incidents occur.

  • Verified incidents addressed within 15 minutes
  • AI-driven triage accelerates validation and prioritization
  • Clear outcomes and documented findings your team can act on immediately

Reinforce value with our threat analysis reports

  • Prove true positives with verified findings, threat status, and investigation details.
  • Build confidence through transparent reporting that shows exactly what happened.
  • Demonstrate value by stopping threats before clients ever know they existed.

Global 24/7 SOC backed by continuous threat intelligence 

When incidents escalate, experience determines the outcome. Our global SOC combines threat intelligence with seasoned responders who act quickly and decisively.

  • Containment decisions made by experienced security analysts
  • Structured escalation paths that keep incidents moving forward
  • Clear remediation guidance your team can act on immediately

Don't just take our word for it—see ConnectWise Managed EDR for yourself in a demo!

For us, having 24/7 monitored EDR or MDR is not an option, it’s a requirement. One of the biggest benefits of ConnectWise Managed EDR has been enabling us to step into the managed security services market without having to build out an entire 24/7 SOC.

The ConnectWise team manages all the alerts and detects what is actionable for us, offering 24/7/365 expert monitoring of our clients’ networks.

24/7 expert response powered by an AI-native platform

Triage at machine speed 

 AI-enabled intelligence rapidly analyzes activity, prioritizing real threats so analysts can focus where it matters most.

  • Automated analysis that reduces manual investigation time
  • True threats prioritized with contextual recommendations
  • Verified incidents addressed with a MTTR of 8 minutes

Built on the ConnectWise platform 

Managed EDR is not a standalone solution. It is part of ConnectWise’s broader security ecosystem designed specifically for MSP scale and operational alignment. Strengthen your security posture with built-in platform benefits, including:

  • Integrated vulnerability management to reduce risk before incidents occur
  • A unified security dashboard providing visibility across tools and tenants
  • SaaS security designed to help protect Microsoft 365 environments

MSP-specific research complements leading EDRs

Research-driven insights help identify emerging threats and strengthen defense across the security solutions MSPs rely on every day.

  • Supporting multiple industry leading EDR platforms
  • Unified detection and response workflows across supported endpoint vendors
  • Clear outcomes and documented findings your team can show as proof of the value of the services you are providing

Every Event. Complete Threat Analysis.

Learn more about Managed EDR

FAQs

What is the difference between EDR and Managed EDR?

Endpoint Detection and Response (EDR) is security software that monitors endpoints (such as laptops, servers, and mobile devices) to detect and respond to cyber threats.

Managed EDR includes the same EDR endpoint technology but adds the support of a third-party security operations center (SOC). A SOC is a team of security experts that continuously monitor alerts, investigate suspicious activity, and respond to incidents on your behalf.

Organizations with limited security resources often choose Managed EDR so threats are monitored and handled by experienced analysts and with 24/7 coverage. Larger organizations with mature security teams may manage their EDR internally or use Managed EDR to supplement their in-house SOC.

What is managed endpoint detection and response?

Managed detection and response (managed EDR) is a cybersecurity service that combines automated advanced threat detection technologies with human expertise to proactively identify and prevent security incidents. It pairs endpoint detection and response (EDR) with a security operations center (SOC) to proactively detect and remediate threats.

How does managed endpoint detection and response work?

Managed EDR deploys autonomous agents to endpoints to enable real-time file analysis, code analysis, remediation, and deep visibility response. This includes endpoints physically connected to the network as well as disconnected devices for mobile or work-from-home staff. Managed EDR combines endpoint detection and response (EDR) and a security operations center (SOC) staffed with skilled security professionals. The SOC monitors and manages the security alerts and notifications from the EDR and helps protect against cyberattacks.

Why is managed endpoint detection and response important?

Managed EDR solutions are important because they provide organizations with a proactive approach to cybersecurity. It helps in detecting and responding to threats in real-time, reducing the time between detection and response. Managed EDR also offers access to skilled security professionals who can provide guidance and support during security incidents, enhancing an organization's overall security posture.

How does Managed EDR compare to XDR?

Managed endpoint detection and response (managed EDR) and extended detection and response (XDR) are both cybersecurity solutions, but they differ in scope and capabilities. Managed EDR solutions monitor and respond to threats within an organization's network and endpoints. XDR extends this capability by integrating and correlating data from multiple security products and sources, including network, endpoint, cloud, and more. XDR provides a broader and more holistic view of the organization's security landscape.

Does ConnectWise offer enterprise Managed EDR solutions?

Yes, we offer enterprise managed EDR solutions tailored to meet the specific needs of large organizations. Our enterprise managed EDR includes comprehensive threat detection, incident response, and ongoing monitoring to ensure the security of your organization's critical assets.

How to select the best Managed EDR solution for your needs?

When selecting a managed EDR provider, consider factors such as their experience, expertise, and track record in the industry. Evaluate their technology stack, including the tools and technologies they use for threat detection and response. Assess their ability to provide 24/7 monitoring and incident response capabilities. Additionally, consider their pricing model, scalability, and the level of customization they offer to align with your organization's unique requirements.

Managed EDR vs. NDR?

Managed EDR solutions focus on detecting and responding to threats within an organization's endpoints. It combines technology and human expertise to proactively identify and mitigate security incidents. On the other hand, network detection and response (NDR) specifically focuses on monitoring and analyzing network traffic to detect and respond to threats.

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