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EDRIdentify, contain, respond, and stop malicious activity on endpoints
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SIEM powered by PerchCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Dark Web MonitoringIdentify and quantify unknown cyber risks and vulnerabilities
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Cloud App SecurityMonitor and manage security risk for SaaS apps
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SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
ConnectWise Assist Help Desk
Here for you 24/7/365
Hiring, training, certifying, and retaining your own staff diverts valuable resources from the priorities that matter most to your business. With ConnectWise Assist Help Desk, you can provide the consistent, scalable, and high-quality service your customers depend on, at a cost that makes sense for your budget.
Learn about the features of ConnectWise Assist
Level 1 to level 2 support
With ConnectWise Assist Help Desk, you’ll be on call with your customers 24/7/365. There’s no problem we can’t solve for you, with level 1 through level 2-trained support techs equipped to resolve any endpoint, networking, security, or BDR issue thrown our way.
Certified, highly trained technicians
The ConnectWise Assist Help Desk staff has open access to a plethora of reference resources, and collectively maintains more than 24+ distinct certifications, including the most essential IT certifications from Microsoft, CompTIA, Cisco, VMware, Linux, Oracle, and Amazon.
White-label routing and response
With ConnectWise Assist Help Desk, you can quickly and seamlessly add phone, chat, and/or email support represented through you or your customer’s brand. By white-labeling your support channels, you can boost your brand visibility while strengthening the loyalty of your clients.
Bulls-eye routing
Your clients are routed to the same Help Desk technicians to continually learn the ins and outs of their businesses and technology to strengthen your relationships with your clients and improve the customer experience.
Time is money
See how much time and money you can save outsourcing help desk duties to the ConnectWise Help Desk. Let our team handle your clients during business hours, after hours and weekends, or 24x7. You're sure to save both time and money with the ConnectWise Help Desk.