ConnectWise Assist Help Desk

Here for you 24/7/365

Hiring, training, certifying, and retaining your own staff diverts valuable resources from the priorities that matter most to your business. With ConnectWise Assist Help Desk, you can provide the consistent, scalable, and high-quality service your customers depend on, at a cost that makes sense for your budget.

Learn about the features of ConnectWise Assist

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Level 1 to level 2 support

With ConnectWise Assist Help Desk, you’ll be on call with your customers 24/7/365. There’s no problem we can’t solve for you, with level 1 through level 2-trained support techs equipped to resolve any endpoint, networking, security, or BDR issue thrown our way.

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Certified, highly trained technicians

The ConnectWise Assist Help Desk staff has open access to a plethora of reference resources, and collectively maintains more than 24+ distinct certifications, including the most essential IT certifications from Microsoft, CompTIA, Cisco, VMware, Linux, Oracle, and Amazon.

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White-label routing and response

With ConnectWise Assist Help Desk, you can quickly and seamlessly add phone, chat, and/or email support represented through you or your customer’s brand. By white-labeling your support channels, you can boost your brand visibility while strengthening the loyalty of your clients.

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Bulls-eye routing

Your clients are routed to the same Help Desk technicians to continually learn the ins and outs of their businesses and technology to strengthen your relationships with your clients and improve the customer experience.

Fully staffed help desk techs at your service

Watch a quick overview to see how ConnectWise Assist Help Desk delivers scalable tech support and services for your growing TSP.