x360Recover Virtual Office and Runbooks
Fast, predictable cloud disaster recovery
Restore full business operations with speed and confidence with a tested, repeatable, and audit-ready recovery process. Virtual Office and Runbooks in Axcient x360Recover™ from ConnectWise provides cloud failover and automated recovery orchestration for MSPs and IT teams.
Always-on cloud failover and disaster recovery
Virtual Office is designed as a self-managed, always-on cloud disaster recovery environment that ensures that critical protected systems remain accessible, even during ransomware attacks, data center outages, or major disruptions. Even when the primary infrastructure is down, rapid cloud disaster recovery keeps employees productive, disaster recovery (DR) plans tested, systems operational, and data accessible,
With Virtual Office, you can:
- Instantly recover production servers and workstations in the Axcient Cloud to maintain business continuity.
- Perform full-office recovery tests on demand to prove backups are recoverable and meet compliance and cyber insurance requirements.
- Configure secure access with VPN, site-to-site OpenVPN, and port forwarding, allowing users and remote networks to stay connected.
- Pre-configure recovery points for each system to tailor restore processes based on infrastructure and SLAs.
- Encrypt data in transit and at rest within SOC 2 Type II-certified data centers that support compliance with industry regulations and cybersecurity frameworks.
Automated disaster recovery
Runbooks in x360Recover are preconfigured, automatic deployment plans for virtualized devices. Instead of building a recovery plan on the fly, you predefine which devices to be virtualized, the order in which systems are brought online, the resources they receive, and the networking they require.
With Runbooks, you can:
- Create client, department, or environment-specific recovery plans that define which systems to virtualize, in what order, and with how much compute.
- Use the same Runbook for both testing and production, ensuring recoveries are consistent, predictable, and compliant.
- Preconfigure networking, VPN, and site-to-site connections, so environments come online ready to use.
- Demonstrate recoverability with regular, documented full-office disaster recovery tests that support compliance and cyber insurance requirements.
- Reduce human error and operational stress by eliminating manual failover steps.
How Virtual Office and Runbooks work together
#1: Prepare your recovery plan
Build specific runbooks tailored to your client or organization’s needs ahead of time, prioritizing system recovery based on business criticality, compute usage, and networking requirements.
#2: Launch Virtual Office
When failover is needed, the Runbook is quickly executed inside Virtual Office. Protected servers and workstations spin up as virtual machines in the Axcient Cloud, following the exact sequence and settings defined in the Runbook.
#3: Restore secure access
Users and business locations connect through VPN or site-to-site tunnels, ensuring business applications and data are accessible securely and immediately.
#4: Test and validate
These same Runbooks can be launched in test mode, letting teams verify recoverability and document results for compliance and cyber insurance requirements.
#5: Failback on your time
Once production systems are ready, operations can fail back from Virtual Office without pressure to rush, ensuring a smooth return to normal for stakeholders. All x360Recover partners get thirty days of Virtual Office use per endpoint (protected system) per calendar year.
Frequently Asked Questions (FAQs)
What is Virtual Office?
Virtual Office is the cloud failover capability within Axcient x360Recover™ from ConnectWise that allows protected servers and workstations to be virtualized in the Axcient Cloud, helping organizations maintain business continuity during outages.
What are Runbooks?
Runbooks are preconfigured recovery plans that automate the deployment of virtualized systems by defining recovery order, compute resources, networking, and connectivity requirements before a disaster occurs.
Can I test my disaster recovery plan without affecting production?
Yes. The same Runbooks used for production recovery can also be launched in test mode, allowing organizations to validate recoverability and document disaster recovery testing without disrupting production systems.
How does Virtual Office support compliance?
Virtual Office and Runbooks enable documented disaster recovery testing, helping organizations demonstrate recoverability for regulatory compliance and cyber insurance requirements.
How much Virtual Office usage is included?
All x360Recover partners receive 30 days of Virtual Office usage per protected endpoint each calendar year at no additional cost.