“It’s just intuitive. It’s easy to work with. I like how it’s out-of-the-box. It’s easy.”
“With Asio, I can scale very easily to work with larger 25 to 50 seat customers. It levels the playing field for me”
Adopting ConnectWise™ Solutions
Bringing over 25 years of experience, Rader launched his MSP to deliver both break-fix and managed services. His extensive background in the tech industry equipped him with the knowledge and skills to address the unique challenges faced by SMBs. Familiar with ConnectWise™ from other roles, he decided to implement it in his own business to leverage its robust capabilities.
“In my last organization, we used Kaseya, but our team faced limitations, particularly in terms of scalability and automation. When I launched Tech Fix (June 2024), I decided to use only ConnectWise as it offered more scalable solution that could grow with our business and provided extensive automation capabilities.” Rader said.
Tech Fix faced several challenges, including:
- Time-consuming manual processes: Manual tasks were taking up valuable time that could be better spent on strategic initiatives and client support.
- Need for a unified platform: The lack of a cohesive system made it difficult to integrate various tools and manage operations efficiently.
- Scalability issues: As the business grew, the existing solutions could not keep up with the increasing demands, hindering growth potential.
- Effective training and onboarding: Ensuring that staff were well-trained and could quickly adapt to new tools was essential for maintaining high service standards.
By adopting ConnectWise™ solutions, Rader aimed to overcome these challenges and streamline his business operations. The comprehensive suite of tools provided by ConnectWise™ enabled Tech Fix to automate routine tasks, integrate essential services, and scale operations to meet the growing needs of their clients.
ConnectWise Asio™: The Platform Approach
Rader sought a comprehensive platform to address his challenges and streamline his business operations. He implemented ConnectWise RMM™ for remote monitoring; and added BrightGauge™ for reporting, ConnectWise PSA™ for professional services automation, and QuickBooks Online for accounting and billing.
“An open ecosystem also allows for seamless integration with other tools as we scale and grow.”
Remote Monitoring and Management (RMM):
ConnectWise RMM™ allows Tech Fix to proactively monitor client systems, detect issues before they become critical, and manage endpoints efficiently. This ensures minimal downtime and enhances client satisfaction. The RMM tool provides real-time alerts and automated remediation, reducing the need for manual intervention and allowing the team to focus on more strategic tasks.
Professional Services Automation (PSA):
ConnectWise PSA™ streamlines operations by automating service delivery processes, ticketing, and project management. This automation reduces manual effort, increases productivity, and ensures consistent service quality. The PSA tool integrates seamlessly with other systems, providing a unified view of all client interactions and service activities.
BrightGauge™ for Reporting:
BrightGauge™ offers powerful reporting capabilities, enabling Tech Fix to generate detailed reports and dashboards. These insights help in making data-driven decisions, tracking performance metrics, and identifying areas for improvement. The ability to customize reports ensures that Rader and his team can focus on the most relevant data for their business needs.
QuickBooks Online for Accounting and Billing:
Integrating QuickBooks Online with ConnectWise solutions allows Tech Fix to automate their billing processes. This integration ensures accurate and timely invoicing, reduces administrative overhead, and improves cash flow management. The seamless synchronization between systems eliminates the need for manual data entry, reducing errors and saving time.
“ConnectWise provides a unified platform [Asio™] and enhances my operational efficiency.”
Rader found Asio’s interface easy to use, which facilitated training other technicians and clients. He appreciated the functionality, which required minimal customization. The intuitive design of Asio made it accessible for users of all skill levels, ensuring quick adoption and effective utilization of the platform. “It’s just intuitive. It’s easy to work with. I like how it’s out-of-the-box. It’s easy.”
The comprehensive training provided by ConnectWise was instrumental in helping Rader and his team get up to speed quickly. The training sessions were tailored to their specific needs and schedules, ensuring that they could maximize the benefits of the platform without disrupting their daily operations.
“The training and support I received from ConnectWise facilitated a smooth transition and helped me effectively use the solutions, allowing me to focus on business growth and strategic planning,” Rader remarked.
Scalability and Growth with ConnectWise™
Rader recognizes the potential for growth and scalability with ConnectWise’s solutions. He appreciates the ability to engage with additional services like the ConnectWise Network Operations Center™ (NOC Services) and Help Desk as needed, which would allow his business to scale up quickly when acquiring larger customers.
“With Asio, I can scale very easily to work with larger 25 to 50 seat customers. It levels the playing field for me,” Rader said.