ConnectWise Co-Managed Backup with Acronis Cyber Protect Cloud provide enhanced Productivity and Efficiency

ElevITy

ElevITy delivers technology management services that include strategy development, cybersecurity, preventative network maintenance, user support, and technology solutions throughout the Midwest region. ElevITy helps businesses of all kinds but has the specific experience and knowledge to assist organizations in healthcare, manufacturing, legal, and professional services vertical markets. Whether a small business or a large enterprise, ElevITy provides services from project work to being an outsourced IT team. They have offices in Appleton WI, Madison WI, Brookfield WI, Geneva IL, Columbus OH, and Indianapolis IN.

Challenge

ElevITy was unhappy with their prior Business Continuity and Disaster Recovery (BCDR) solution due to its inflexibility and inability to provide a business model that met their needs. They sought a rock-solid backup solution, with reliable technical support and the ability to outsource operational tasks that were unnecessarily taxing their critical staffing resources.

Solution

ElevITy deployed Acronis Cyber Protect Cloud and ConnectWise Co-Managed Backup™ to attain the high technical performance they required and provide the flexibility to allocate critical staffing resources to deliver optimal customer value.

Results

ElevITy has witnessed tangible improvements in productivity and efficiency since partnering with Acronis and ConnectWise. The company's engineering team has become more agile and responsive, enabling them to swiftly adapt to the evolving needs of their clients. Moreover, ElevITy has achieved operational efficiencies that have positioned them for sustained growth in the competitive MSP market.

“ConnectWise helps us to focus on things that are super important to our business, including the day-to-day interactions and strategic face-to-face discussions. This is what really brings value to us.”

“We have increased our engineering team’s productivity. Even though the team isn't the same size as it was four years ago, we've been able to streamline.”

ElevITy is a ConnectWise partner, utilizing various ConnectWise solutions such as ConnectWise IT Boost™, ConnectWise Automate™, ConnectWise MDR™, ConnectWise SaaS Backup™, ConnectWise Co-Managed Backup, as well as Acronis Cyber Protect, among others. Their partnership with ConnectWise and Acronis has been pivotal in enhancing productivity and efficiency within their operations. Travis Olson highlighted several key benefits of ElevITy’s partnership with ConnectWise and Acronis:

Enhanced Productivity:

By leveraging the ConnectWise Co-Managed Backup solution, ElevITy has streamlined its operations, allowing engineers to focus on client-facing tasks rather than dedicating time to managing backups and other technical aspects.

“It really helps our business model including our revenue and profit margins when my engineers take care of the day-to-day needs of our clients and let somebody else that I can trust control their backups and make sure that it’s done correctly. It takes that headache off my employees and engineers and off me at the end of the day.”

“We have increased our engineering team’s productivity. Even though the team isn't the same size as it was four years ago, we've been able to streamline.”

Improved Efficiency:

ConnectWise's suite of tools has enabled ElevITy to optimize its workflow, resulting in increased efficiency across the organization. Tasks that previously required manual intervention are now automated, reducing the time and resources required for routine maintenance and support activities.

“Instead of being focused on server reboots and updating agents, Acronis and ConnectWise Co-Managed Backup allow my staff to really focus on the day-to-day client experience. Our trusted partners ensure that our client’s data is always backed up.”

Access to Dedicated Technical Support:

ElevITy has contracted a dedicated technical support engineer from ConnectWise, further augmenting their capabilities in providing top-notch support to clients. This dedicated resource ensures prompt resolution of issues and proactive maintenance of systems.

Strategic Alignment:

The partnership with ConnectWise and Acronis aligns with ElevITy’s strategic goals of providing comprehensive and reliable IT services to their clients. By consolidating their technology stack under ConnectWise, ElevITy aims to achieve operational excellence and deliver exceptional value to their clients.

“By streamlining our tech line that we offer our fully managed clients, my engineers have become experts and can truly engage with our clients. Our team’s greater depth of knowledge provides more value than knowing a little bit about every technology and company out there.”

ElevITy’s partnership with ConnectWise and Acronis underscores the importance of leveraging technology to drive business outcomes. By adopting ConnectWise's suite of solutions including Co-Managed Backup and Acronis Cyber Protect Cloud, ElevITy has transformed its operations, delivering superior services to its clients while optimizing internal processes. As ElevITy continues to expand its footprint and enhance its service offerings, the partnership with ConnectWise and Acronis remains integral to its success in the dynamic IT landscape.