Features
Basic
Standard
Premium
Email support
24/7 community forum access
24/7 online documentation access
24/7 chat support
ConnectWise administrator required*
Remote support
Outbound phone support
Inbound phone support
Limited API support hours
Discounts on identified services
Features
Basic
Standard
Premium
Dedicated premium services manager
Quarterly support review
Business Transformation Audit report review*
New release reviews with team
Features
Basic
Standard
Premium
Support days
Weekdays
Weekdays
All
Support hours
8:00AM - 5:00PM
24
24
Holiday support
Faster Service Level Objectives response time