Manage your business with the features you need
Basic
Ideal for supporting a few end users and small groups of machines
In this package, you get...
✓
Ticketing
✓
Project & opportunity management
✓
Asset management (Configuration)
✓
Finance & billing
✓
Email connector
✓
Workflow automation
✓
Calendar synchronization
✓
Mobile application
Most popular
Standard
Better for supporting end users and unattended devices
Everything in Basic, plus...
✓
Agreement management
✓
Procurement & inventory
✓
GL integration
✓
Change approvals
✓
User-based billing
✓
Knowledge base
✓
Office 365 billing, monitoring & management
Premium
Best for supporting end users and unattended devices with superior support features
Everything in Standard, plus...
✓
Marketing campaign management
✓
Cloud database access
✓
Sandbox
✓
Cisco Simple IT billing, monitoring & management
✓
Cloud infrastructure billing, monitoring & management