WORK EXPERIENCE

Technical Support-L3 Partner Engagement

ConnectWise

14 March 2016 - Present

Mumbai

Achievements / Tasks

·        Install, configure and Manage Exchange on-premises server

·        Led the successful migration of email users from on-premises Exchange to Microsoft 365 using Hybrid , Cutover migration

·        Led the successful migration of AAD Connect  (Entra Connect ID)

·        Led the successful third-party migration from G-suit to O365 and Go Daddy to O365 migration

·        Led the successful migration to Exchange server on premises

·        Developed comprehensive migration strategy

·        O365 user management

·        M365 Administration – Managing Microsoft 365 services like Exchange Online, Teams, SharePoint, and OneDrive.

·        Entra (Azure AD) – Microsoft's identity and access management platform used for authentication, conditional access, and directory services in the cloud.

·        ConnectWise RMM – A remote monitoring and management platform used by managed service providers (MSPs) to monitor, maintain, and automate client systems.

·        Implemented security policies within MS 365, including Multi-Factor Authentication (MFA), Conditional Access, and Data Loss Prevention (DLP) protocols.

·        Maintain on premises/hybrid servers, handle user mailboxes, manage security policies (anti-spam/malware)

 

Technical Support

Wipro

6 May 2013 – 5 Mar 2016

Navi Mumbai

Achievements / Tasks

·        Manages, configures, and secures an organization’s messaging environment, ensuring reliable email flow and high availability

·        Server Maintenance: Monitoring, patching, and maintaining Exchange Server performance to minimize downtime.

·        Mailbox Management: Creating, configuring, and managing mailboxes, distribution groups, and permissions.

·        Security & Compliance: Implementing anti-spam, anti-malware, and email filtering policies.

·        Mail Flow Management: Troubleshooting SMTP routing issues and monitoring mail flow.

·        Performing database backups and restoring mailboxes.

·        Password resets, assign mail permissions

·        System Upgrades: Planning and executing Patch Management.

·        Manage client access like OWA, EAS, Outlook Anywhere

·        Resolved Exchange server related critical technical issues

·        Use of tools including the Exchange Admin Center (EAC) and PowerShell.

 

Regional Co-Ordinator

HCL Tech

29 Dec 2011 – 5 Oct 2011

Thane, Mumbai.

Achievements / Tasks

·        Incident Management

·        Vendor Management

·        Asset management

·        Managing 55+ branches in India to provide IT support

·        User Management using Active Directory

·        Leading a Team of 25+ Remote engineers

 

  

SKILLS

Exchange Server On-premises 2016, 2019, O365 Migration, AAD Connect Migration, ConnectWise RMM, ConnectWise ScreenConnect, Entra (Azure AD),IT glue, Active Directory, Exchange Server On-premises 2013, Active Directory

 

 

CERTIFICATIONS

MCTS : Microsoft Exchange 2013

MS-102: Microsoft 365 Administrator Expert

MCSE : Messaging Server 2003

ITIL V3

EDUCATION

PGDBM – IT

BSc. Physics & Instrumentation

D.G.Ruparel

June 2002 – June 2005

Mumbai