WORK EXPERIENCE

Technical Support-L2 Partner Engagement Dedicated Tech

ConnectWise

Sept 2022 - Present

Mumbai

Achievements / Tasks

·        M365 Administration:  Maintain and oversee user accounts, licenses, and permissions in Microsoft 365. Configure and oversee Exchange Online, SharePoint, and Teams.

·        Implement the process.

·        Exchange Online: Managing groups and mailbox permissions. Performing message tracing. Managing shared mailboxes and automatic replies. Managing Archive and retention tags. Handling Delegations and their permissions.

·        Entra ID (Azure ID): Manage Azure Active Directory for identity and access management.  Configure single sign-on (SSO) and multi-factor authentication (MFA). Assignment of Apps.User and group Management.

·        ConnectWise RMM and ScreenConnect: Provide remote support to users by securely accessing their systems, troubleshooting and resolving technical issues in real-time, and conducting remote training for Onboarding.

·        Mimecast: Creating rules for inbound and outbound emails. Troubleshooting email issues.

·        DattoRMM :Provide remote assistance to clients during onboarding and offboarding.

·        Microsoft Endpoint/ Intune: Enrolment of the device into Intune.

·        IT Glue: Creating and maintaining IT documentation using IT Glue. Ensure all documentation is up-to-date and accessible to relevant teams.

·        Active Directory: Manage on-premises Active Directory environments, including user accounts when onboarding and offboarding

 

System Administrator

TechSpace PVT Ltd

March 2015- November 2021

Mumbai

Achievements / Tasks

·        Sets up, deploys and troubleshoots laptops and desktop PC.

·        Managing the Network printers.

·        Complete end-user support on Systems and Printers

·        Installation, configuration and troubleshooting of Internet & Email on remote sites.

·        Assist with IT projects as scheduled, and perform other duties assigned

·        Creation of an AD account for user onboarding and disabling users on offboarding.

·        Adding users to respective AD groups.

·        Managing Group Policies

·        Active Directory O365 management

·        User's and shared mailbox management, Email Forwarding and managing Licenses.

·        Adding a user account to the Printer and giving shared access

 

SKILLS

Office 365, Exchange Online, Intune, Entra Id, ConnectWise RMM, ScreenConnect, Sharepoint, Autotask, IT Glue, DattoRMM, Mimecast, Active Directory

  

CERTIFICATIONS

Udemy Certs: Intune (MDM/MAM) Microsoft training and Microsoft Sentinel course with hands-on sims for beginners.