Technical Support - L2 Partner Engagement Dedicated Tech
Position ID L2-01933
WORK EXPERIENCE
Technical Support-L2 Partner Engagement Dedicated Tech
ConnectWise
December 2023 - Present
Pampanga
Achievements / Tasks
· Prepare and setup desktop/laptop for on-boarding users
· Provide Technical assistance via Chat, Email and remote access
· Create/Update user accounts, security groups and distribution groups in Active Directory
· Crete/Edit mailboxes in Exchange Management Console
· Provide Technical Support to isolate and resolve email, network(VPN, Wireless, LAN), Printer
· Administration of Entra AD and Entra AD connect
· M365
· Exchange Online
· Google Workspace Administration
· ConnectWise ScreenConnect
· Initiated and managed remote support sessions with end users.
· Guided users through connection processes using session codes or links.
· Performed basic troubleshooting while maintaining effective communication.
· Adhered to security protocols, including authentication and permission management.
Global Help Desk
ConnectWise
November 2021 – December 2023
Pampanga
Achievements / Tasks
· Prepare and setup desktop/laptop for on-boarding users
· Provide Technical assistance via Chat, Email and remote access
· Create/Update user accounts, security groups and distribution groups in Active Directory
· Crete/Edit mailboxes in Exchange Management Console
· Provide Technical Support to isolate and resolve email, network(VPN, Wireless, LAN), Printer
Desktop Support III
Majorel Philippines
June 5, 2020 – May 18, 2021
Pampanga.
Achievements / Tasks
· Provide Technical assistance via Chat, Email, Remote access and On-Site Support
· Prepare and setup desktop/laptop for on-boarding users
· Troubleshooting Software application
· Manage IT Assets and Peripherals
· Monitors Incident and Outages
· Sets up Audio/Video Equipment for meetings
· Creating documentations which provides instruction, troubleshooting steps and resolution to a problem
Global Technology Infrastructure
Sutherland Global Services
March 2018 – January 2020
Pampanga
Achievements/Tasks
· Provide Technical assistance via Chat, Email, Remote access and On-Site Support
· Prepare and setup desktop/laptop for on-boarding users
· Troubleshooting Software application
· Manage IT Assets and Peripherals
· Monitors Incident and Outages
· Sets up Audio/Video Equipment for meetings
· Creating documentations which provides instruction, troubleshooting steps and resolution to a problem
IT Technical Support
MyIntellects INC.
August 2017 – January 2020
Pampanga
Achievements / Tasks
· Provide Technical assistance via Chat, Email, Remote access and On-Site Support
· Cable Management
· Troubleshooting Software application
· Manage CCTV
· Monitors Incident and Outages
· Sets up Audio/Video Equipment for meetings
SKILLS
Active Directory, MS Exchange, Office 365 Admin, Troubleshooting Windows & MAC Hardware, ConnectWise RMM, ConnectWise Manage Administration, Troubleshooting VPN Software, RDP Troubleshooting, Azure Entra ID