Service Leadership Launches Service Leadership Benchmark Essentials for Smaller IT Solution Providers

TAMPA, Fla., Oct. 30, 2025 -- Service Leadership, Inc.®, a ConnectWise company, announced today the launch of Service Leadership Benchmark Essentials (S-L Benchmark Essentials), a tool designed to equip smaller IT solution providers (fewer than 10 employees) with essential financial reporting capabilities and educational resources to drive business growth. S-L Benchmark Essentials delivers the core features of the renowned Service Leadership Index®(S-LI), making high-impact financial insights more accessible and cost-effective than ever before.

Nearly half of solution providers have less than $2M of annual revenue, and at that size, often lack finance operations capable of utilizing the complete version of Service Leadership Index benchmarking. Compared to the S-L Index, S-L Benchmark Essentials features 70% fewer input fields, reducing the time and effort required to complete quarterly financial surveys. This enables users to take advantage of the powerful benefits of benchmarking while minimizing the burden of more extensive data entry, making it easier for smaller IT solution providers to participate and benefit. As a result, they can access current financial data for informed decision-making, gain insights through key metric analysis, and compare their performance against the best-in-class to identify areas for improvement.

“S-L Benchmark Essentials is more than just a financial benchmarking tool—it's a catalyst for organizational growth and competitive advantage,” said Peter Kujawa, EVP & GM, Service Leadership & IT Nation. “Running a smaller MSP is tough, and too many don’t make it financially. This will empower smaller organizations to deepen their financial understanding and make business success much more attainable.”

For more information about S-L Benchmark Essentials, visit www.service-leadership.com.

About Service Leadership
Service Leadership, Inc.®, a ConnectWise company, is dedicated to providing total profit solutions for IT solution providers, directly and through industry consultants and global technology vendors. The company publishes the leading vendor-neutral, IT solution provider financial and operational benchmark: Service Leadership Index®. This includes private diagnostic benchmarks for individual IT solution providers and their business coaches and consultants. The company also publishes SLIQ™, the exclusive web application for partner owners and executives to drive financial improvements by confidentially assessing and driving their Operational Maturity Level™. For more information, visit www.service-leadership.com.

Follow Service Leadership on LinkedIn and X (Twitter).

About ConnectWise
ConnectWise is the leading software company empowering managed service providers (MSPs) with the technology that runs small and midsized businesses (SMBs) worldwide. With over 40 years of commitment to partner success, ConnectWise delivers innovative software, services, and an open ecosystem of integrations that drive growth. The ConnectWise Asio® platform offers unmatched scale and AI-backed automation to provide a comprehensive technology stack for MSPs, including PSA, RMM, cybersecurity, and data protection. Discover how ConnectWise is transforming the IT industry at connectwise.com.

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Media Contact
Kaileigh Higgins

Inkhouse for ConnectWise
connectwise@inkhouse.com