Worldband, an MSP based in Massachusetts with operations led by COO Bryan Bradley, supports a diverse client base that includes small law offices, municipalities, and large car dealerships. Their mission is simple yet ambitious: deliver such a seamless IT experience that clients rarely need to call for support. As Bradley puts it, “We want to be so good that you never have to call us.” To achieve this, Worldband adopted  ConnectWise Asio a modern platform that combines remote monitoring and management (RMM), workflow automation, and billing integration to streamline operations and scale efficiently.

From Manual Installs to Modern Efficiency: Overcoming Onboarding Bottlenecks

Worldband handles everything from basic troubleshooting to advanced cloud infrastructure and cybersecurity operations. Bradley explains, “We’re handling day-to-day needs—anything from clearing paper jams all the way up to cloud infrastructure, network design, and facilitating cybersecurity operations.” 

While most clients share similar IT setups, onboarding new customers was historically time-consuming. Before using the Asio platform, deployments required manual installation of multiple software packages, slowing down implementation, and creating inefficiencies. Bradley recalls, “Back in the day, our first piece of software was LogMeIn. It was just a remote tool—you couldn’t do much with it. We had to manually install multiple applications on every machine, which was time-consuming and inefficient. Sometimes that meant installing five or more programs one by one, waiting for each to finish—a process that could take hours, especially on slower computers. He adds, “Even something as simple as installing an EDR or antivirus could take several minutes per device, and you had to sit there and monitor the entire process.”

Efficiency Unlocked: How ConnectWise RMM Transformed Worldband’s Operations

Worldband’s path to greater efficiency progressed further with a migration from LogMeIn to ConnectWise Automate. While Automate opened the door to more proactive device management and service delivery improvements, it wasn’t the perfect fit. Bradley explains, “We liked the remote access portion (ScreenConnect) but didn’t like the ticketing system. So, we reached back to ConnectWise, and it led us to ConnectWise PSA, which we loved.” Eventually, the need for more connected, intuitive RMM features prompted a switch from Automate to the Asio platform native tool, ConnectWise RMM. Recalling the migration from Automate to ConnectWise RMM, Bradly notes, “The process was seamless. Implementation took less than a month—it was quick, smooth, and clean.”. Weekly meetings and tutorials ensured a successful transition, and the team quickly embraced the new platform.

The impact of this move was significant. Bradley reports, “We’ve had a very large growth in adding clients in the past, especially the past two years. When we had Automate, we managed around 1,500 endpoints. We’ve easily added another thousand endpoints into it.” He credits an RMM solution, specifically ConnectWise RMM for making this growth manageable: "ConnectWise RMM has made expanding our customer base very streamlined. Using policies and packages, we can onboard new customers easily with the desired baseline settings and the solution intuitive enough that we can truly utilize the advanced features available. 

Implementation and Benefits

With the Asio platform , Worldband revolutionized its onboarding process. Instead of installing multiple applications manually, the team can deploy a single Asio platform agent at an endpoint and use scripts and other automations to push all necessary software remotely. Bradley explains, “We install the one piece of software and then from there we push through RMM the remaining pieces. We’re not having to run around and install five pieces of software.” This automation not only saves time but also ensures consistency across client environments. “At least with the push of the scripts to do the auto installs, you just push it out and then we can compare a list later or the next day to make sure it all lines up,” he adds.

The time savings have been dramatic. Bradley estimates that what once took five hours of on-site work can be completed in about one hour. “Our implementations would take five hours to install all these pieces of software. We were able to leverage automation to reduce that down to one hour since l just need to install one piece,” he says. While Worldband now offers standardized packages rather than billing by the hour, the efficiency gains translate directly into profitability and scalability. “It saves us timeand ‘time is money’ at the end of the day,” Bradley notes.

ConnectWise RMM Is a Game-Changer: Ease, Automation, and Proactive Protection

Bradley spends time in RMM almost every day and highlights several features that make the platform indispensable. “The best part of RMM is how easy it is to use. There’s a search function that allows you to search a computer name or username and narrow down to a single computer and to organize from company to individual sites within that company.” Bradley also values the billing automation that helps protect their margins and dramatically simplifies reconciliation: “If I add a computer into ConnectWise RMM, ConnectWise PSA will know about it. It syncs into the agreement. The automation behind it is really nice.”

Beyond ease of use and billing, Bradley emphasizes the integration of options and proactive capabilities of RMM on the Asio platform. “"Through integrations with ConnectWise RMM, we can easily deploy other third-party software we use and treat the Asio platform as a source of truth. It's user friendly so I can find the data I need easily. We have some other tools for monitoring, but ConnectWise RMM detects a broad range of issues with over 1200 intelligent alerts available out of the box, which is hugely helpful."

These alerts enable Worldband to prevent issues before they disrupt clients. “For example, we can detect if a hard disk is failing and get a notification in ConnectWise PSA. As an organization, we can be proactive and reach out to the customer, jump into the computer, and figure out if it’s a real problem. Without these alerts, clients might only discover problems after a catastrophic failure. Being ahead of the issue is the best,” Bradley says.

Integration and Company-Wide Impact

The integration between ConnectWise RMM and ConnectWise PSA has transformed not only technical operations but also billing and accounting. Bradley explains, “Before (moving to the platform), we were having to do everything manually, specifically like our office manager was having to go through and basically do a head count. I always said to myself, how does someone do it if they have 10,000 customers? There’s no way they’re counting these things every single month to send billing.” Now, automation handles this process seamlessly. “Time is valuable. Whether you’re in finance, accounting, or tech, the software works for not just technicians but accounting and billing. It saves the entirety of the company tons of time.”

Today, Worldband manages over 200 customers and approximately 2,800 endpoints. Despite doubling its customer base and endpoints, the company has maintained ticket volumes at previous levels thanks to faster resolution times. Bradley explains, “On average, we had 180 tickets open with 1,000 customers. Now that we have doubled our customer count, ticket count has not increased. We’re able to respond to things quicker even with a higher number of customers.”  

Bradley estimates that time to resolution has been halved since adopting Remote Monitoring and Management (RMM). Remote access eliminates the need for on-site visits, saving hours per issue and enabling support for clients across multiple states. Bradley notes that they can now “provide full support to clients in Georgia, Ohio, and Wisconsin as if they were physically on-site.”

Operational Wins with Asio: Faster Onboarding, Smarter Billing, and Happier Clients

Since adopting Asio, Worldband has achieved significant operational improvements. Onboarding time has been cut by more than half; billing accuracy has improved through automation, and support calls have declined thanks to proactive monitoring and standardized environments. Bradley sums up the impact: “Keeping things standardized across the board has definitely been a big benefit.”

Automation reduces complexity, standardization enhances client experience, and seamless integrations drive profitability. For Bradley and his team, the transformation has been clear: “We’re very happy with the platform.”