PARTNER SUCCESS STORY
A Decade of Community, Learning, and Leadership at IT Nation Connect™ Global
UDT, headquartered in Miramar, Florida, is a technology enabler that provides enterprise IT solutions, including cloud services, cybersecurity, managed IT services, IT consulting, network infrastructure, collaboration, mobility, and endpoint lifecycle services. The company supports clients across major industries, including K–12 education, state and local government, commercial enterprises, healthcare, finance, transportation, and professional services, helping them evaluate, architect, secure, and manage technology on-premises and in the cloud.
Challenge
UDT entered the managed services space needing a reliable way to rapidly build technical expertise and deepen industry understanding. As the company’s responsibilities expanded, it required consistent access to emerging trends, strategic insights, and peer-driven problem solving. Beyond structured education, UDT needed a strong community of industry partners willing to share real-world experiences and operational guidance. The core challenge lay in maintaining ongoing development and competitiveness while navigating a fast-evolving MSP landscape with confidence and support.
Solution
To address these needs, UDT made IT Nation Connect a long-term strategic resource. The event offered immersive education, strategic keynotes, ongoing collaboration with MSP peers, and exposure to innovative vendor technologies. Early participation focused on building foundational knowledge, while later attendance emphasized collaboration and solution sharing with other industry leaders. The Solutions Pavilion provided insights into tools that support efficiency and growth, and the event’s strong community culture offered consistent engagement. Collectively, this environment supported continuous learning, innovation, and operational improvement for UDT.
Results
Through consistent participation, UDT achieved accelerated skill development, increased industry awareness, and a valuable network of peers openly sharing solutions and best practices. The company gained clearer alignment with ConnectWise’s product direction and broader MSP trends, supporting better long term planning. Interactions with vendors revealed new technologies that could improve performance and streamline operations. UDT also benefited from a collaborative, supportive community that reinforced growth and adaptability. This ongoing involvement has delivered lasting value and strengthened UDT’s position within the MSP ecosystem.
For more than a decade, Danielle Jackson, a seasoned professional at UDT, has made IT Nation Connect™ Global a foundational part of her journey in the managed services provider (MSP) space. What began as a search for technical knowledge grew into a long-standing commitment fueled by relationships, collaboration, and the undeniable energy of the ConnectWise community. With 11 consecutive years of attendance, Jackson reflects on why IT Nation Connect remains one of the most valuable events in the industry.
A First Visit Fueled by Learning
Jackson’s early years in MSPs were defined by curiosity and a desire to build expertise quickly. IT Nation Connect became her gateway into understanding the industry. “I first started coming to get all of the information because I was brand new in the MSP space.”
The sessions, keynote addresses, and immersive environment gave her the foundation she needed. For someone entering a fast moving field like managed services, being surrounded by thought leaders and peers accelerated her learning and confidence.
As her career at UDT evolved, so did the purpose behind attending the event. While Danielle still values the educational content, the relationships she has formed over 11 years have become the real anchor. “Now I keep coming back for those connections that I’ve made to keep growing.” These relationships—fellow MSP leaders, ConnectWise partners, vendors, and industry innovators—form a network that openly shares ideas, challenges, and solutions. It’s this culture of collaboration that sets the event apart for Danielle.
Keynotes: Insight Into What’s Next
Jackson makes a point of never missing the keynote sessions. For her, they’re more than presentations—they’re a strategic roadmap. “The keynotes are so important… That’s really what’s showing what is coming up next for ConnectWise.”
These presentations help attendees stay aligned with the direction of ConnectWise and the broader MSP ecosystem. Whether unveiling new tools, strategies, or platform advancements, keynotes set the tone for upcoming opportunities and challenges.
A Shift from Breakouts to Peer Collaboration
After attending for over a decade, Danielle’s focus during the event has evolved. Rather than filling every hour with breakout sessions, she now uses much of that time for intentional collaboration. “I don’t go to the breakouts as much anymore because I use that time to sit down with my peers and talk about what’s going right, what’s going wrong, and how we can help each other.” This shift illustrates how IT Nation Connect adapts to attendees at every stage of their journey: for beginners, it’s about learning; for seasoned MSP leaders like Jackson, it’s about sharing, mentoring, and co-creating solutions.
A Community Unlike Any Other
When Jackson talks about the networking aspect of IT Nation Connect, her enthusiasm is unmistakable. “The networking is huge. And I think the community is the best community out there, and I will die on that hill.” To her, the ConnectWise community stands out as one that genuinely supports each other—professionally, personally, and throughout every stage of business growth.
The Solutions Pavilion: Energy, Innovation, and Discovery
One of Jackson’s favorite areas of the event is the Solutions Pavilion. It’s more than a vendor hall—it’s an innovation showcase filled with energy and possibility. “The Solutions Pavilion is always amazing. I enjoy seeing what the vendors come up with to make themselves stand out.” Especially on opening night, the excitement is palpable. Vendors are eager to engage, answer questions, and demonstrate how their solutions can drive efficiency or growth for MSPs. “Even if you don’t know what they do, they’ll take five minutes to explain—and you walk away going, ‘Oh my gosh, I need that.’”
A Culture of Work Hard, Play Hard
IT Nation Connect has built a reputation for high-quality social events, and Jackson sees them as an essential part of the experience. “We work hard, but we like to play hard… After a long day of sessions and keynotes, having those parties and getting to just have fun with our peers is amazing.” These after hours events allow attendees to unwind, have real conversations, and deepen the connections formed throughout the day.
For Jackson, IT Nation Connect continues to deliver unparalleled value: a place to learn, collaborate, celebrate, and evolve alongside the most engaged community in the MSP world.