In today’s digital-first economy, managed service providers (MSPs) are essential partners for businesses navigating complex IT landscapes. For organizations in regulated industries such as legal, healthcare, and accounting, the stakes are even higher. These sectors handle sensitive data, face stringent compliance requirements, and demand exceptional reliability. Netgain, a leading vertical-focused MSP, leveraged ConnectWise’s integrated technology stack to transform its operations, enhance security, and deliver measurable business growth—all while maintaining a client satisfaction rate of 96–97%.

Why Netgain Relies on ConnectWise for Security and Scale

Netgain operates at the intersection of three core competencies: deep industry specialization, advanced cloud expertise, and cybersecurity leadership. Serving mid-market businesses with 50–500 employees, the company focuses on three verticals—legal, accounting/CPA, and healthcare—where compliance and data protection are paramount. 

Under the leadership of its CEO, Sumeet Subharwal for the past five and a half years, Netgain has accelerated organic growth, integrated multiple acquisitions, and built new verticals from the ground up. One of the most notable achievements has been the rapid expansion of the CPA vertical, which has become the fastest-growing segment of the business. Subharwal shared: “Our CPA segment, built from scratch, is now growing at an impressive CAGR. It’s a testament to our ability to innovate and execute.” 

Operating in regulated industries means managing sensitive client data—financial records, health information, and legal documents—while adhering to strict compliance standards. “As you can imagine, security is paramount. and we espouse a secure by design from a ground up in everything we do. Security for us is, something that we give a lot of consideration and thought to because it's an evolving paradigm. And as with AI, threat actors are only becoming increasingly sophisticated,” said Subharwal.  

Netgain sought a technology partner that could deliver secure workflows across multiple environments, enable automation for efficiency and scalability, provide robust monitoring and management tools, and support SOC 2 Type 2 compliance requirements. “A key part of that certification is working very closely with ConnectWise to validate those controls on an ongoing basis,” Subharwal added. Netgain faced the challenge of balancing growth and profitability with client satisfaction, all while navigating an evolving cybersecurity landscape where threat actors are becoming increasingly sophisticated. “We chose ConnectWise as a strategic partner because of its security-centric design, comprehensive tooling stack, and alignment with compliance requirements,” he added. 

Secure by Design: How Netgain Scales on the ConnectWise Platform

Netgain’s “secure by design” philosophy is powered by ConnectWise’s  modern, unified platform built for layered security, authentication management, and workflow automation. The platform enables Netgain to deliver centralized monitoring, secure remote access, and streamlined operations while maintaining SOC 2 compliance. “We leverage Automate for remote monitoring and management, ScreenConnect for secure remote access, BrightGauge for real-time reporting, SmileBack for client feedback, and PSA for streamlined workflows and billing,” says Subharwal. “[The platform] helps us manage client data securely, simplify authentication, and automate processes.”

Over four years, Netgain has fully integrated these tools across its client base and internal operations. With the ConnectWise platform as the foundation, Netgain built a 24/7 Security Operations Center (SOC), leveraging ConnectWise data to enhance threat detection and response.

Measurable Impact: Driving Growth, Efficiency, and Client Trust

Netgain’s investment in ConnectWise has delivered measurable results. Layered security and continuous monitoring have reduced risk for regulated clients, while workflow automation and centralized management have improved service delivery and scalability. ROI tracking is an evolving priority, but progress is clear. “We’ve seen a 20% increase in recurring revenue per engineer this year, with similar growth targeted for next year,” Subharwal notes. “Ultimately, it’s about productivity and MRR per engineer—balancing revenue growth with client satisfaction.”

Future-Proofing: How AI and ConnectWise Will Transform MSP Operations

Subharwal highlighted ConnectWise’s commitment to delivering AI that empowers MSPs, noting its potential to make technicians more efficient, elevate their roles, and create scalable operations without adding headcount. “The race is on to equip the modern worker with a seamless platform,” he said, emphasizing that ConnectWise will enable greater client self-service within workflows—a priority on Netgain’s roadmap for 2026 and 2027. Looking ahead, customer experience remains central. “It’s always an outside-in perspective of the value we deliver for our clients,” Subharwal explained. “Creating digital efficiency is key, enabling them to resolve issues like password resets through AI and agentic AI.”

Advice for Other MSPs

When asked what advice he’d give other MSPs, Subharwal emphasized one word: focus. He urges MSPs to define their ideal customer profile and specialize. For Netgain, that means serving three verticals—legal, accounting, and healthcare—within the lower mid-market (50–500 employees). This targeted approach strengthens their value proposition through industry expertise, strategic partnerships, robust cybersecurity, and deep cloud capabilities with Azure and AWS. Modernization remains core, with AI ushering in a transformative chapter. “Clients want guidance—they’re reshaping the enterprise of the future. AI will play a big role, and the next chapter for MSPs is to demystify AI and apply it in practical, real-world ways.”