DoD Security’s core challenge is assuring service delivery excellence to their existing end customers, which includes accurately invoicing for all services provided.

As Williams explains: “Customers are eager to call you to remove seats when employees leave, but they’re less likely to let you know when you’ve forgotten to add seats. This can go on for years and end up costing an IT service provider hundreds of thousands of dollars.”

How ConnectWise Supports IT Service Providers Serving the Federal Government

Having been in business since 2010, DoD Security, LLC isn’t new to security services or federal government compliance. The internal expertise to provide the services was never an issue, but scaling and managing it all in an efficient way was going to require automated systems designed with IT service providers in mind.

For this reason, DoD Security began the search for a professional services automation (PSA) and remote monitoring and management (RMM) duo to ensure services were provided in an efficient, compliant, automated, and well-documented fashion.

“One of the main reasons we chose ConnectWise PSA and ConnectWise RMM is because ConnectWise is a leading IT service delivery brand, and I knew it’d be easy to find technicians who already knew the solution well,” says Williams.

DoD Security needed a technology partner who would make considerations for NISS compliance. This area of security is so complex that some PSA and RMM vendors avoid it entirely.

“Our goal is to maintain compliance with 110 controls outlined by the NIST Cybersecurity Framework. If we do so efficiently, securely, and affordably, everyone wins,” explains Williams.

Results: Greater Operational Efficiency and Visibility

With ConnectWise PSA and ConnectWise RMM, DoD Security can deliver a comprehensive FSO solution to government contractors without the hassle of building and managing custom internal solutions.

“The implementation of ConnectWise RMM was really easy. Even though we needed quite a bit of customization due to our NISS requirements, the team got us up and running quickly,” recalls Williams.

“What’s really sold us on the ConnectWise partner experience is the overall value. Their sales team gives me honest answers to tough questions. The onboarding and support experiences are good. And finally, the product reporting ensures nothing gets overlooked or goes un-invoiced,” concludes Williams.

To learn more about ConnectWise’s commitment to IT service providers in the federal government space, request a live product demo.