Decision Digital, a leading IT and cybersecurity solutions provider, faced a common challenge: how to enhance operational efficiency and expand service offerings without significant additional costs. By implementing ConnectWise's comprehensive suite of tools, they successfully automated routine tasks, streamlined operations, and attracted a broader clientele, driving substantial growth and improved service delivery.

Rick Harber, CEO of Decision Digital, stated, "Our goal is to really expand and grow our ConnectWise consulting service offering so that all MSPs can use ConnectWise to do more with less."

Leveraging Automation for MSP Expansion

Decision Digital demonstrates how automation acts as a catalyst for Managed Service Provider (MSP) growth. As traditional growth avenues plateau, automation presents a fresh strategy, offering capabilities that were once the domain of highly specialized roles like data scientists. Rick Harbor, the founder of Decision Digital, highlights that MSPs can now "start bringing these technologies to companies to teach them how to do more with less." By embracing automation, MSPs can expand their services beyond traditional offerings, thus attracting a broader clientele including non-MSP customers.

“We can start to get down the road a little further towards the growth that we're looking to achieve,” said Harber. “This shift not only enhances our operational efficiency but also opens new revenue streams, ensuring sustainable growth without the constraints of human resource limitations.”

Navigating Hyperautomation Implementation

Decision Digital credits ConnectWise for its consultancy and commitment to teach MSPs about business process workflows and hyperautomation, likening the process to building a house with the right tools. 

“ConnectWise has done an extraordinary job of pulling together the tools that are in the toolbox. They not only introduce MSPs to the tools available but also provides practical examples of successful implementations.”

Through events like Automation Nation, ConnectWise facilitates hands-on guidance to help MSPs understand how to leverage hyperautomation effectively, leading to improved operational efficiencies and customer satisfaction.

Automation Nation and other ConnectWise events highlight the growing enthusiasm around automation and collaboration within the MSP community. These events offer an opportunity for like-minded professionals to share insights and innovations. “There's nothing better than being in a room full of like-minded individuals and looking at a workflow that they've built.” 

Expert Advice and Peer Insights in the ConnectWise Virtual Community

ConnectWise provides its partners unrivaled access to community resources, like IT Nation and Automation Nation events. In addition, the ConnectWise Virtual Community is an always-on, online forum that fosters collaboration amongst MSPs. Leveraging the ConnectWise Virtual Community provides MSPs with peer-to-peer networking opportunities, as well as access to insights and product experts that drive business growth and enhance competitive advantage.

Navigating Hyperautomation

Decision Digital credits ConnectWise for its commitment to teaching MSPs about using hyperautomation tools like the Asio workflow engine in ConnectWise RPA, likening the process to building a house with the right tools.

“Start small by identifying repetitive tasks that consume substantial time and resources. This initial step helps pinpoint areas where automation can have the most impact. Make sure to select the right tools, such as ConnectWise RPA (Robotic Process Automation), to enable seamless automation and integration across various processes. Begin with small-scale implementations to pilot the automation solutions, allowing for adjustments and improvements as proficiency increases. Always measure and refine the outcomes to optimize processes and achieve better results.” 

Streamlining Microsoft 365 with ConnectWise RPA

ConnectWise RPA significantly improves the management of Microsoft 365 operations. It automates routine tasks such as account setup, password resets, and security group assignments, ensuring efficiency and accuracy. “By using this function, we can enter small pieces of information in the system, and it takes over.”

By automating these processes, MSPs can reduce the time spent on manual operations and eliminate errors associated with human intervention. This automation is crucial in environments where tasks must be performed quickly and accurately, without the burden of navigating the often-complex Microsoft 365 interface.

Simplifying Mergers with Platform Ease

In the dynamic landscape of mergers and acquisitions, having a unified platform like ConnectWise Asio™ provides a competitive edge. It simplifies the integration process, ensuring a seamless transition with minimal friction. 

“If you are in a mode of even considering what acquisition could look like---you really should put a check in the checkbox that you're using ConnectWise,” Harber emphasized. “The platform's capabilities allow us to maintain operational continuity while integrating new entities, reducing the risk of financial losses due to integration challenges.”