From 26-28 August, MSP leaders and IT professionals from across the region are coming together for IT Nation Connect™ ANZ in Sydney to connect, learn, and get a first look at what’s next for the industry.
And there’s a lot to talk about.
AI is moving into everyday MSP operations, service delivery is shifting from reactive to predictive, and cybersecurity and recovery are becoming more connected. As a result, MSP leaders are rethinking how they grow, staff, and scale their businesses as automation changes the economics of service delivery.
With 50+ sessions packed into three days, we’ve picked six sessions to get your IT Nation Connect ANZ schedule started.
Day 1: Welcome Keynote
Join the exciting event kickoff hosted by ConnectWise leaders.
Day 2: ConnectWise Product Innovation Keynote
Hear about the shifts in the industry, get a closer look at the product innovation and AI shaping the ConnectWise Platform™, and learn how to manage transformation with ConnectWise leaders.Manny Rivelo, Chief Executive Officer
Day 3: Solutions Keynote sponsored by ThreatLocker
Explore where hidden risks emerge as employees adopt AI tools and how MSPs can help clients manage them without slowing innovation.
Day 3: Guest Keynote with Dr. Jason Fox
Learn how Dr. Fox works with leadership teams around the world, helping them make meaningful progress through complexity.
Speaker: David Raissipour, Chief Product and Technology Officer, ConnectWise
Track: Automation & AI
Date and time: 27 August, 2:30pm – 3:15pm
What comes after reactive IT? That’s the question at the center of Predictive IT in Action.
Take a tour of the ConnectWise Platform™ to show how Predictive IT is moving from vision to action through unified data, platform-native workflows, an integrated Agentic Layer, and purpose-built ConnectWise AI Agents™.
You’ll see how Predictive Intelligence can help teams anticipate issues, orchestrate action, increase productivity, and improve client outcomes before another ticket gets added to the queue.
Why add it to your agenda: If you’ve been hearing about Predictive IT and want to see what it means for the day-to-day operation of an MSP, start here.
Speaker: Lee Silverstone, SVP, Product AI Platform, ConnectWise
Track: Automation & AI
Date and time: 27 August, 3:30pm – 4:15pm
Tickets come in. Priorities change. Escalations pile up. Technicians switch between tasks. Then everyone does it again tomorrow. What if the service desk didn’t have to operate that way?
AI Agents can help service teams move from a reactive model to predictive operations.
Dig into AI-assisted triage, prioritization, dispatch, resolution, and continuous learning. Through real-world examples, you’ll see where AI can help reduce escalations, accelerate resolution, and give technicians more time to focus on work that needs their expertise.
You’ll leave with a Predictive Operations Readiness Map to help identify where AI-assisted workflows could have the greatest impact in your own service operation.
Why add it to your agenda: You’ll leave with more than AI ideas. You’ll have a framework for figuring out where AI fits into your service desk today.
Speaker: Adam Preeo, VP, Product Management, ConnectWise
Track: Security, Risk & Compliance
Date and time: 28 August, 3:00pm – 3:45pm
ConnectWise Data Protection is launching in Australia, bringing business continuity and disaster recovery to MSPs with client data stored onshore.
Learn about the new offering and see Axcient x360Recover™ from ConnectWise in action, including its chain-free backup architecture, rapid recovery capabilities, and flexible deployment options. You’ll also get a closer look at packaging for the Australian market and what migration looks like when consolidating multiple backup vendors.
The session will also explore what onshore data residency means for client compliance conversations and how Data Protection connects with the broader ConnectWise Platform and ecosystem.
Why add it to your agenda: This is one of the sessions with a distinctly Australian focus. If you’re responsible for BCDR, compliance, or consolidating your backup stack, you’ll get an early look at what the local launch means for your business and clients.
Speakers: Jay Ryerse, SentinelOne, and James Gear, ConnectWise
Track: Security, Risk & Compliance
Date and time: 27 August, 3:30pm – 4:15pm
When a security threat hits, every minute matters.
Detection is the starting point. What happens next—from validating the threat to initiating a response and keeping partners informed—determines how quickly teams can contain risk and protect clients.
See how SentinelOne’s endpoint protection and ConnectWise Managed EDR™ work together across the detection-to-response workflow.
You’ll get a look at what happens during the critical first 15 minutes of the workflow, including endpoint detection, threat validation, response initiation, and partner communication. The session will also explore how the ConnectWise15-minute response SLA supports greater consistency and gives MSPs a clear story to bring into client security conversations.
Why add it to your agenda: If you’re building or growing a managed security practice, this session connects faster threat response with the business outcomes behind it, including reduced client risk, consistent service delivery, stronger client confidence, and competitive differentiation.
Speaker: Peter Kujawa, EVP & GM, Service Leadership & IT Nation, ConnectWise
Track: Growth & Business Management
Date and time: 27 August 3:30pm – 4:15pm
More clients used to mean more people. AI and automation are starting to change that equation.
The bigger question: As technology gives each person and team more capacity, what does a high-performing MSP look like next?
Explore the data and see what happens to MSP economics when growth becomes less dependent on adding headcount.
You’ll learn how Operational Maturity Level™ influences profitability, scalability, staffing decisions, and long-term business value. Peter will also break down the Automation Index and how MSPs can measure whether investments in AI and automation are translating into better business performance.
Why add it to your agenda: If margin, capacity, staffing, or scale is on your mind, this session connects the AI conversation directly to the numbers behind your business.
Speakers: Jamie Hunter, Chief Strategy, Operations, and Marketing Officer, ConnectWise, and Lee Silverstone, SVP, Product AI Platform, ConnectWise
Track: Growth & Business Management
Date and time: 27 August, 4:30pm -5:30pm
Grow organically? Acquire another MSP? Do both? There’s no universal answer. And more revenue doesn’t always create more value.
This panel will bring MSP leaders, operators, advisors, and ecosystem experts together to tackle one of the biggest decisions facing growth-minded MSPs.
The conversation will examine organic growth, acquisition, and blended strategies through the lens of profitability, operational maturity, customer retention, standardization, and scalability.
Whether M&A is already on your roadmap or still a future consideration, you’ll hear how other leaders are thinking about growth as a decision about the business they want to build, not simply the revenue they want to add.
Why add it to your agenda: Hear different perspectives on a decision with major implications for your company’s scale, complexity, and long-term value.
Now make the IT Nation event app part of your event toolkit.
Access to the Event App is included with eligible IT Nation Connect ANZ attendee passes. Use the app during the event to keep the conference information you need close at hand, so you can make the most of your time.
Build your personalised agenda before the event, identify your priorities, and arrive early for sessions you don’t want to miss.
Note: Session seating is first come, first served onsite. Personalised agendas don’t guarantee seats, so arrive to your most important sessions early.
The biggest conversations at IT Nation Connect ANZ will answer:
IT Nation Connect ANZ takes place 26-28 August 2026 at Hilton Sydney. Explore the full session lineup and register for IT Nation Connect ANZ to join us for three packed days of learning, actionable insights, and unforgettable conversations.
Share:
