Working Smarter with Service Desk Features that Boost Efficiency

Watch an insightful webinar designed to enhance your efficiency and confidence while working within ConnectWise PSA. We'll explore best practices for entering time, like using standard notes and leveraging the stopwatch feature for accurate tracking. Next, we'll explain how to effectively dispatch tickets and understand the differences between bundling and merging tickets to streamline your process. Then, we'll cover how tasks can be used to break down work and improve ticket management. We’ll also guide you through customizing your List View and Ticket pods to suit your users' unique needs. Whether you're new to ConnectWise or looking to refine your skills, this session will provide practical tips to optimize your service desk operations.