ConnectWise Sidekick™ for PSA live demo
Multiply PSA efficiency to improve customer and employee experience
ConnectWise Sidekick for PSA streamlines and simplifies the way IT solution provider (TSP) service teams approach and work tickets. Powerful PSA AI and machine learning capabilities dramatically speed up the time it takes to triage, work, and resolve tickets, improving customer satisfaction and experience.
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Explore benefits including:
Streamline ticket understanding with ticket categorization and summarization.
Get suggestions and act fast to deliver on service level agreements (SLAs).
Gain quick insights into customer sentiment to communicate appropriately with customers and deliver amazing experiences.
Save time with automatically triaged tickets that set the service board, priority, type, subtype, and item.
Access and update PSA records right from the Teams desktop or mobile app with the Teams bot.