ConnectWise Product Launches, Releases, & Enhancements

Technology Waits for No One.

That's Why We Stay Ahead of It.

Like time, technology moves fast.

At ConnectWise, our teams are committed to continually enhancing and evolving our products to anticipate and meet the constantly changing needs of technology workers.

Explore the latest developments in our platform of ConnectWise solutions - all designed for increased efficiency and productivity to help ensure you’re never left behind on the path to success.

ConnectWise Manage®: Keeping You in the Know of Your Entire Business

The first update of 2020 brings real-time push notifications, team-wide calendar views, the all-new ConnectWise Home, and more to ConnectWise Manage.

  • Push Notifications: Get timely updates when you need them with push notifications in ConnectWise Manage. Set alerts for real-time updates and open the record in question from inside the notification.
  • All-New Calendar View: The all-new view provides information on your or your team’s calendars. From the Display Type drop-down menu, select the new ‘Status’ option to see the status of all calendar entries quickly.
  • ConnectWise Home: ConnectWise Home brings ConnectWise products and resources into one application. Start a trial, pay invoices, manage users, and more from a single centralized location.
  • Improved Performance: The latest update to ConnectWise Manage gives you quicker load times and improved responsiveness throughout the application allowing you to accomplish more tasks in less time.

Security is the name of the game in 2020 with default MFA included in the latest update to ConnectWise Automate.

  • Default Multi-Factor Authentication (MFA): Security is a high priority for ConnectWise Automate in 2020. Throughout the year, we’ll be pushing new enhancements and features to keep you and your clients secure, with the first update make MFA a default to prevent unauthorized users from accessing your systems.
  • Reason Code for ConnectWise Control Integration: Transparency and accountability are key to building trust between you and your clients, and they want to know when and why you’re accessing their devices. This update allows you to send the end user a notification alerting them you’ll be accessing their device and why.
  • The Year of the Admin: ConnectWise Automate is moving to the web, and we set our sights on migrating your admin functions in 2020, including additional agent flags, script scheduling, and maintenance mode.

The latest update to ConnectWise Sell makes it easier for your clients to pay their invoices, so you get paid faster.

  • ConnectBooster Integration: The ConnectBooster integration in ConnectWise Sell gives you another option to collect payments, in addition to PayPal and Authorize.net. Allow your clients to store payment information to make future payments even easier.

The latest ConnectWise Control update puts security and convenience on center stage in 2020.

  • Improved ConnectWise Control and ConnectWise Manage Integration: Added integration functionality allows users to view machine information within a ConnectWise Manage ticket when connecting to a support session, have session reports added to internal notes, and more.
  • Two-Factor Authentication (2FA) for Cloud Account Admins: Starting March 2, 2FA will be enabled on all Cloud Account Administrators to provide added security measures for our partners and their clients.

Create risk assessments for all your companies in ConnectWise Manage with the latest update to ConnectWise Identify.

  • Create Risk Assessments Inside ConnectWise Manage: Make risk assessments even easier with the ConnectWise Manage integration. Configure the integration, and the Risk Assessment tab will appear for all your companies in ConnectWise Manage.

Experience next-gen IT documentation with the latest updates to ITBoost.

  • Increased Performance: Our continued dedication to enhancing performance and quick issue resolution ensures you achieve maximum efficiency and never have to slow down.
  • Improved Security: Next-gen IT documentation deserves best-in-class security as ITBoost is working to integrate with MongoDB Enterprise Advance.

We’re happy to welcome Continuum, a ConnectWise company, and BrightGauge, a ConnectWise solution, to ConnectWise. Learn about the powerful KPI reporting, cybersecurity threat detection, expert services, and more they can bring to your business.

BrightGauge®, a ConnectWise solution: BrightGauge is a business intelligence tool that connects with the data sources you're already using and organizes all your data in one easy-to-access place. Track your KPIs, motivate your team, and keep everybody on the same page with dashboards, reports, and a goal management system.

Continuum Command: Bridge the skills gap with expert NOC services and refocus your staff toward higher-value workloads, while efficiently monitoring and managing any device, in any environment, 24/7/365.

Continuum Fortify: Get the advanced cybersecurity solution you need to deliver the protection your clients demand. From risk identification to round-the-clock integrated response and recovery, Fortify offers the right protection to support your growing security practice.

Continuum Assist: Don’t let the day-to-day grind and escalating customer demands slow you down. Continuum Assist gives you total freedom from expensive, resource-heavy tasks that can consume daily operations so you can expand your growth potential.

ConnectWise Manage®: Putting You In Control of Your Business

The latest updates to ConnectWise Manage help your techs do their jobs better and get you paid faster.

Customer Portal Invoices: Get paid faster with invoices in the Customer Portal. This will simplify invoicing and provide more clarity to your clients to reduce billing disputes and speed up the AR process.

Details on Service Alerts: Get more contextual information on a service alert to determine the appropriate response instead of wasting time digging through alerts for more details.

Invoice Creation From Agreements: Create an invoice right from an agreement, so you never have to leave the screen. Start saving time and get invoices out faster.

Attach Configurations to Workflows: Attach a configuration through a workflow based on the trigger that works for you, like tickets in a certain status or specific clients. Give your team all the information they need to start working on tickets right away.

Get Release Notes >>

Ease of use and functionality are on center stage in the latest update to ConnectWise Automate.

Work Wherever, Whenever: 2020 continues to be the Year of the Admin, and we’re pushing the browser experience for techs and admins to take full advantage of, including additional screens for User Management and Script Schedules.

SSO for Desktop: We’re taking ease of access a step further by adding single sign-on to the desktop version of ConnectWise Automate. Sync your login information with your ConnectWise SSO account and streamline your access.

Get Release Notes >>

Don’t let payments slip by or unauthorized invoices make their way to your clients with the latest update to ConnectWise Sell.

Multi-Level Approvals: Increased discounts and improper scoping can be costly when it comes to your margins and client relationships. With Multi-Level Approvals, create advanced rules that require approval from identified stakeholders before it’s delivered to your clients.

ConnectBooster Integration: ConnectWise Sell now integrates with ConnectBooster, giving you another option to collect payments. ConnectBooster allows your clients to store their payment information to make future payments even easier.

Get Release Notes >>

The latest update to ConnectWise Control makes it easier to troubleshoot issues after work hours and brings you improved user experience.

Improved User Experience: We’re making it even easier to access the ConnectWise Control features that are valuable to you, like the ability to have the Toolbox one click away. The automation and tools you use the most are at your fingertips.

Guest Credentials: No more waking a client in the middle of the night to troubleshoot an issue. Now you can request client guest credentials in advance so your technician can access the machine when it’s locked, and the guest isn’t available, or you’re working after hours.

Get Release Notes >>

Dig deeper into the NIST Cybersecurity Framework with the latest update to ConnectWise Identify.

New Comprehensive Risk Assessments: The new Comprehensive Risk Assessments in ConnectWise Identify provide a deep dive on each of the NIST Cybersecurity Framework functions and controls with a much larger question set.

Get Release Notes >>

The latest update to ITBoost brings you better data visibility, better performance, and improved user functionality.

Ease of Use: In V4 of Global Dashboards, widgets can be resized to increase or decrease focus and improve data visibility.

Improved Efficiency: Bug fixes and improved performance make ITBoost more responsive to allow users and techs to accomplish tasks quicker.

Explore ITBoost >>

Dashboard filtering and improved user experience are part of the latest update to BrightGauge.

Viewer User Dashboard Filtering: Administrator users now have the option to allow Viewer users to use dashboard filters. After dashboard filtering is enabled for a Viewer, the Viewer can toggle filters on or off and exclude filters from dashboard gauges.

Improved User Experience: We continue to make adjustments to the look and feel of the product, including expanded filtering and sorting options, bug fixes, and overall performance improvements.

Explore BrightGauge >>

ConnectWise Fortify’s first update as a part of the ConnectWise platform introduces an all-new product offering for SaaS security.

Security for SaaS Applications: With the all-new ConnectWise Fortify for SaaS Security, get 24/7 managed threat detection and response for Microsoft® Cloud apps, like Microsoft 365, Azure AD, and OneDrive, to safeguard your clients against business email compromise (BEC) attacks.

Explore ConnectWise Fortify >>

ConnectWise Expert Services help your MSP close the tech skills gap and bring individual techs or a fully staffed help desk into your business without the investment in finding, hiring, training, and retaining top IT talent.

Explore ConnectWise Expert Services >>

ConnectWise Manage®: Create, Deliver and Collect on Invoices Faster

Use the latest updates to streamline workflows and drive greater invoicing efficiencies within your business.

  • Get Paid Faster: New invoicing capabilities in the Customer Portal will simplify invoicing, reduce billing disputes, and speed up the Accounts Receivable process.
  • Service Alert Updates: See more contextual information on service alerts, so you can determine the appropriate response, instead of drilling in for more details.
  • Create Invoices from Agreements: Create an invoice right from the agreement without having to leave the screen—saving you time and helping you get your invoice out faster.
  • Attach Configurations to Workflows: Attach a configuration through a workflow, based on any desired trigger, such as tickets in a certain status, clients, etc. This saves time and makes sure your team has all the information needed to start working the ticket right away.

The wait is over! The new ConnectWise Manage 8.0 plugin is here, and it offers many benefits to the already-great integration, including:

  • Many to One Integration: With the ability to integrate multiple instances of ConnectWise Automate into a single instance of ConnectWise Manage, you're able to grow and scale without worry.
  • Company to Contact Sync: This offers a live sync option so that both systems are always up-to-speed.
  • Remote Control Sync: Increased auditing of the remote-control sessions creates accountability and visibility that helps techs and end customers move projects forward securely and efficiently.
  • ConnectWise Command Performance Updates: Resolve tickets more efficiently with ITS Portal screens that load up to 50% faster.

Use new, multi-level approvals as gatekeepers to protect your organization’s profitability.

  • Multi-Level Approvals: Over-discounting and improper scoping can be costly when it comes to your margins and client relationships. With Multi-Level Approvals coming soon, you can now create advanced rules that require sign-off from identified stakeholders before customers see pricing.

Enjoy user interface enhancements that make it easier to find what you’re looking for faster.

  • Partner Usability Improvements: Now, already-great features of ConnectWise Control® are even easier to access and adopt. This includes:
  • Easier Fourth Column Details: The details of this area, including the device details, now have a better layout that makes it easy to quickly find the information you need.
  • Hover Modal Text: Now, you can hover over more areas of the system to get a helpful hint. No more clicking around until you find what you're looking for.
  • Trigger Creation Updates We've now made it even easier to create triggers with an easier-to-use interface.

New Product: ConnectWise Fortify SaaS Security

This is a managed detection and response solution designed to monitor active Microsoft 365™ environments for anomalous user behavior, distinguishing attackers from legitimate users. It includes:

  • Incident Alerts: A set of alerts created by the ConnectWise SOC that detects incidents that occur in SMBs Microsoft cloud environment.
  • Dashboard: Get access to a Perch dashboard that provides visibility into the activity within the cloud infrastructure at both the MSP and client level.
  • Reports: Reports can be exported from the platform on demand by the MSP for date and time ranges of their choosing and shared with internal and client users.
  • SOC: Learn how to effectively respond to active threats with expert guidance from our SOC team

New Product: ConnectWise Fortify Assessment Standard: This new addition to the ConnectWise Fortify Assessment family provides an expanded set of insights into an SMB client’s cybersecurity risks, providing a holistic view into any environment by scanning for dark web exposures, endpoint health, user risks, and open vulnerabilities.

  • Vulnerability Scanning: ConnectWise Fortify Assessment will scan against known vulnerabilities and incorporate the findings into a holistic picture.
  • 360-Degree View of Cybersecurity: In addition to scanning the dark web, get new data regarding endpoint health and user risk as well as a variety of new data points, including asset discovery, missing patches, a risk score, and more.
  • Friendly Customer-Ready Report: All of this new data is now packaged in a presentation-ready report for prospects that includes an overall risk assessment score. In addition, there’s a detailed report for a partner’s own team that can be used to follow up with the prospect.

To learn more about the new ConnectWise Fortify Assessment Standard offering, click here.

ConnectWise Manage®: Create invoices from agreements

The ConnectWise Manage 2020.3 update simplifies invoicing by allowing users to create invoices from agreements with the new “Create Invoice” button that’s been added to the “Agreement” tab. This button allows you to create the first or next agreement invoice directly from the agreement record.

Get release notes >>

New remote access integration: ConnectWise Control® is the go-to remote control solution for instant and reliable connectivity, and now it’s accessible via a single click in ConnectWise Command. With this new ability to easily enable remote access from ConnectWise Command, you can seamlessly perform services requiring remote endpoint access far more efficiently. 

Faster agent setup: ConnectWise Command has updated the new agent setup process. The new and streamlined installation now only takes three to four minutes, and endpoints now populate the “New Devices” screen within five minutes. 

Duplicate policies: Gone are the days of starting from scratch when working through the policy creation process. The newest ConnectWise Automate® feature allows you to easily duplicate existing policies to streamline the policy-creation process.

Get release notes >>

New videos make business personal again by letting your sales reps add touches to their quotes—like professional headshots and personal videos.

Get release notes >>

ConnectWise Control has worked diligently to determine what features and functions partners use the most to drive efficiencies and value for their customers. With this information, we've made several user interface updates to ensure partners have those value-driving features right at their fingertips.

Get release notes >>

ConnectWise Fortify Assessment Standard: This new, client-facing vulnerability assessment helps you discuss your client's security vulnerability with an easy-to-consume report. ConnectWise Fortify for Assessment also includes dark web scanning and monitoring.

ConnectWise Fortify SaaS: Powered by Perch, this tool protects your customers from business attacks by monitoring Microsoft 365® and Azure® Active Directory by detecting abnormal user behavior, creating alerts, and managing responses.

BrightGauge, a ConnectWise solution, provides 40+ integrations that come with pre-built default gauges, so you can start tracking your data right out-of-the-box.

ITBoost Version 4: ITBoost, a ConnectWise solution, now includes speed and performance improvements, as well as a net new feature for Premium partners called Asset Discovery. 

Asset Discovery enables partners to auto-discover and collect granular asset data and other details from the supported cloud integrations, including Microsoft Azure, Amazon Web Services, Microsoft 365, and more.

ConnectWise Recover 2.9 includes new features and enhancements along with critical bug fixes. 

ConnectWise Recover SaaS: This tool now offers an unlimited retention option. Partners will move to a flat, cost-based pricing structure that allows users to set retention rates based on each client's compliance and regulatory compliance requirements.

Get release notes >>

Perch and StratoZen join the ConnectWise family: In November 2020, ConnectWise acquired Perch and StratoZen as a step forward for creating the only intelligent, security-centric platform powered by data. This solution combines talent and technology through SOC and SIEM services. 

StratoZen and Perch add an enhanced data management layer through the ability to ingest data from multiple sources and add useful context to alerts, delivering better and faster discovery and mitigation of even the most complex threats.