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Cloud App SecurityManaged security monitoring and investigation of security incidents for SaaS services.
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Compliance AssessmentSecurity risk reports to lead your security conversationswith customers.
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Endpoint Policy ManagementDevelop and enforce end-to-end protection for customer networks, users, apps, and data.
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EDRManaged threat detection and response for desktops and servers.
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SIEMThreat visibility, faster response times, and stronger layers of defense for your clients.
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Network Threat Detection by PerchCo-managed threat detection and response solution to protect client networks.
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SOC Services24/7/365 threat monitoring and response in our security operations center.
ConnectWise Assist Dedicated Tech
Exclusive level 2 and 3 support
Finding skilled IT professionals is never easy. The time and expense to recruit is a constant challenge and distraction that is impossible to scale when fluctuations in your business demand. ConnectWise Assist Dedicated Tech solves resource dilemmas by offering persistent technical expertise and personalized support that really understands your business.
Learn about the features of ConnectWise Assist Dedicated Tech
Our Staff Becomes Your Staff
Supplement your in-house team or bring on your first technician without the costs of recruiting and hiring, not to mention no human resource overhead costs. Our dedicated technicians come to you trained and fully onboarded by ConnectWise, so you get the benefits of a technician without the headache of ramp-up.
Technical generalists
Your level 2-trained ConnectWise Assist Dedicated Tech offers skills to perform many high-demand tasks, including: monitoring dashboards and addressing or resolving hot issues, updating tickets in your PSA, resolving issues with non-NOC tools, and routine endpoint device administration and support.
Technical specialists
Level 3 ConnectWise Assist Dedicated Techs perform all level 2 tasks, plus add the following skills: complex troubleshooting, root cause analysis, solution development, technical resource mentoring, and problem identification to determine and solve for issues related to a particular resource or environment.
