ConnectWise Assist Dedicated Tech
Finding skilled IT professionals is never easy. The time and expense to recruit is a constant challenge and distraction that is impossible to scale when fluctuations in your business demand. ConnectWise Assist Dedicated Tech solves resource dilemmas by offering persistent technical expertise and personalized support that really understands your business.
Learn about the features of ConnectWise Assist Dedicated Tech
Your level 2-trained ConnectWise Assist Dedicated Tech offers skills to perform many high-demand tasks, including: monitoring dashboards and addressing or resolving hot issues, updating tickets in your PSA, resolving issues with non-NOC tools, and routine endpoint device administration and support.
Level 3 ConnectWise Assist Dedicated Techs perform all level 2 tasks, plus add the following skills: complex troubleshooting, root cause analysis, solution development, technical resource mentoring, and problem identification to determine and solve for issues related to a particular resource or environment.